At a Glance
- Tasks: Diagnose and resolve complex faults while improving system efficiency through automation.
- Company: Join the Royal Devon University Healthcare NHS Foundation Trust, a leading employer in Devon.
- Benefits: Enjoy competitive salary, generous leave, staff discounts, and a supportive work environment.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real impact on healthcare systems while developing your technical skills.
- Qualifications: Strong troubleshooting skills and a proactive approach to learning are essential.
The predicted salary is between 39959 - 48117 £ per year.
We are recruiting three Senior Technical Services Analysts to join the server support team located across Barnstaple and Exeter. You’ll play a key role in ensuring the reliability and performance of critical systems across the organisation. This includes diagnosing and resolving complex faults, automation to improve efficiency and reduce manual effort, and supporting the implementation of new systems and services. You’ll also collaborate with colleagues across departments to maintain high service standards and continuously enhance service delivery.
About the Role
We’re looking for enthusiastic people that are proactive, and comfortable learning independently, with a strong interest in developing their technical skills and keeping up to date with new tools and approaches. This role requires strong technical troubleshooting skills, a methodical approach to problem-solving, and the ability to communicate clearly with both technical and non-technical stakeholders, along with a practical approach to using automation to improve service delivery.
Working Pattern: 37.5hrs per week - Monday to Friday between 8am and 5:30pm, there is an On-Call rota which will be discussed at interview.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We will work together to maintain a culture that develops and supports you and your team.
Salary is not the only financial benefit. You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme.
These are just a few of the benefits available - if the role is something you are interested in, we would love to hear from you.
Salary Band 6: £39,959 - £48,117 per annum pro rata
Frequency Annual
Vacancy Reference 185-63303-13829
Contract Type Permanent
Closing Date 23 August, 2026
Job Category Technology (IT)
Senior Technical Services Analyst in Exeter employer: Royal Devon
The Royal Devon University Healthcare NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With a commitment to diversity and a culture that fosters belonging, staff enjoy generous benefits such as 27 days of annual leave, access to comprehensive occupational health services, and opportunities for further education and training. Located in the beautiful regions of Exeter and Barnstaple, employees can benefit from a healthy work-life balance while contributing to world-class healthcare services for the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Services Analyst in Exeter
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Royal Devon values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Royal Devon might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Royal Devon!
✨Direct Apply to Royal Devon
Let's not forget to apply directly through the Royal Devon website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technical Services Analyst in Exeter
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Royal Devon.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Royal Devon. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Royal Devon
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
