At a Glance
- Tasks: Meet and greet patients, manage appointments, and support a busy admin team.
- Company: Join the Royal Devon University Healthcare NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy 27 days annual leave, flexible working, and extensive staff discounts.
- Other info: Fixed term contract with excellent career growth opportunities in the NHS.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Looking for organised, enthusiastic individuals with great communication skills.
The predicted salary is between 25272 - 25272 £ per year.
This role is fast paced, working within Trauma & Orthopaedics. You will be working as part of a busy outpatient admin team based on reception with flexibility to support in the booking office when required; dealing with patient appointments and answering telephones.
The main duties of this role include:
- Meeting and greeting patients at reception
- Answering the telephone and dealing with appointment requests/queries
- Booking patient appointments from waiting lists, ensuring appointments are booked accurately on the system
- Monitoring Appointments for Booking within the NHS E-Referral Service
We are looking for a personable, well organised, enthusiastic person to provide an efficient, professional administrative and clerical service to the Trauma & Orthopaedics Department. You will form an essential part of an extremely busy team, being the first point of contact for patients, checking them in for appointments. You will also need to provide effective communication to both patients and staff in order to ensure the smooth running of the service, enhancing patient care and experience. This is a patient facing role that requires flexibility to cover, when required, in the booking office. Being able to adapt to the different environments is essential. This role is great for someone who enjoys working in a fast‑paced environment, as part of a team working towards a shared goal.
Working Pattern: Monday - Friday, between 08:30am & 5pm
This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
Salary Band 2: £25,272 per annum pro rata
Contract Type: Fixed Term
Closing Date: 27 August, 2026
Job Category: Administration
Booking Clerk / Receptionist (Trauma and Orthopaedics) in Exeter employer: Royal Devon
The Royal Devon University Healthcare NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With a commitment to diversity and a culture that fosters belonging, staff enjoy generous benefits such as 27 days of annual leave, access to comprehensive occupational health services, and opportunities for further education and training. Located in the beautiful regions of Exeter and Barnstaple, employees can benefit from a healthy work-life balance while contributing to world-class healthcare services for the local community.
