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- Tasks: Provide a welcoming reception service to patients in the Emergency Department.
- Company: Join the Royal Devon University Healthcare NHS Foundation Trust, a leader in healthcare.
- Benefits: Enjoy flexible hours, 27 days annual leave, and extensive staff discounts.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Excellent communication skills and experience in customer service are essential.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Go back Royal Devon University Healthcare NHS Foundation Trust
Night Receptionist (Emergency Department)
The closing date is 02 October 2025
Main duties of the job
- To provide a professional efficient and effective Reception service to patients and visitors attending the Emergency Department in accordance with Royal Devon University Healthcare NHS Foundation Trust\’s policies and standards relating to confidentiality and customer care.
- To ensure patients details are accurately recorded and the relevant documentation created to support safe patient care.
- To provide general clerical duties to support the patients care / journey though the department with the minimum of delay.
- This position is instrumental in creating a good first impression of the Trust / Department to patients and visitors
Job responsibilities
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
We are looking to recruit a professional and reliable individual to provide an efficient and effective Reception service to patients and visitors attending the Emergency Department. The post holder will be proficient in dealing with confidentiality issues and able to provide excellent customer care service, ensuring patients details are accurately recorded and the relevant documentation is created to support safe patient care. This position is instrumental in creating a good first impression of the Trust / Department to patients and visitors.
Dealing with approximately 105,000 attendances per year, the Emergency Department is an exciting and stimulating place to work and benefits from a new innovative IT system. This role would suit someone who has excellent interpersonal skills, is proactive and looking for a challenge.
The successful candidate will demonstrate excellent communication skills, the ability to remain calm under pressure and experience of dealing with the general public and with difficult/distressed people. A flexible approach to work and experience of working in a busy environment and with minimal supervision are also essential.
Working Pattern: Average of 22 hours per week. Work 3 nights 2200-0800 followed by 6 nights off.
Interview Date: To be confirmed
For further information please contact: Harriet Finch, Admin Line Manager, on 01392 402549 or Harrietfinch@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and \’At Risk\’ status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we\’ll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you\’re starting out in the NHS, you\’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You\’ll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You\’ll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we\’d love to hear from you.
Person Specification
General Requirements
- See job description text above, and (where applicable) you can download a copy of the full job description
- See job description text above, and (where applicable) you can download a copy of the full job description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Royal Devon University Healthcare NHS Foundation Trust
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Night Receptionist (Emergency Department) employer: Royal Devon University Healthcare NHS Foundation Trust
Contact Detail:
Royal Devon University Healthcare NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist (Emergency Department)
✨Tip Number 1
Make sure you research the Royal Devon University Healthcare NHS Foundation Trust before your interview. Knowing their values and recent initiatives can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Night Receptionist, you'll need to handle various situations with patients and visitors. Role-play with a friend or family member to get comfortable with potential scenarios you might face.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Opt for smart, professional attire that reflects the trust's commitment to quality care and customer service.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds as they make their decision.
We think you need these skills to ace Night Receptionist (Emergency Department)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Night Receptionist role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Care Skills: Since this role is all about providing excellent customer service, share specific examples of how you've handled difficult situations or provided support to others in the past. We want to see your interpersonal skills shine!
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is a professional application. Strike a balance between being approachable and maintaining professionalism in your writing. A friendly tone can make a great impression!
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures it gets to the right people and helps us keep track of all applications efficiently. Plus, it's super easy to do!
How to prepare for a job interview at Royal Devon University Healthcare NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Receptionist role in the Emergency Department. Familiarise yourself with the key responsibilities, such as providing excellent customer care and handling patient details confidentially. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Interpersonal Skills
Since this role involves dealing with the public, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully handled difficult situations or provided outstanding service. This will highlight your ability to remain calm under pressure, which is crucial in an emergency setting.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview, especially related to handling distressed patients or managing confidentiality issues. Practice your responses to these types of questions, focusing on how you would approach each situation while maintaining professionalism and empathy.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training opportunities, or the innovative IT system mentioned in the job description. This shows your enthusiasm for the role and helps you gauge if the workplace culture aligns with your values.
