Royal & Derngate in Northampton is seeking a Customer Experience Manager to lead the delivery of outstanding service across both venues, inspiring high‑performing teams and shaping a welcoming visitor journey. You will oversee Front of House operations, manage staffing and budgets, liaise with visiting companies and volunteers, and foster a culture of hospitality while ensuring safety and accessibility.
This role requires strategic thinking, clear communication, and the ability to balance guest
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Guest Experience Director – Theatre & Venue in Northampton employer: Royal & Derngate
Royal & Derngate is an exceptional employer that fosters a vibrant and collaborative work culture, perfect for those passionate about the arts. With a commitment to employee growth, we offer opportunities for professional development and creative expression in a dynamic environment. Located in the heart of the community, our theatre provides a unique chance to be part of ambitious productions that inspire and engage audiences.
