Royal & Derngate is seeking a Customer Experience Manager to lead the delivery of outstanding guest service across both venues. You will oversee Front of House operations, set staffing, brief teams on event needs, and ensure a welcoming, inclusive journey for all visitors.
You will manage volunteers, lead a culture of safety and compliance, oversee budget and commercial activity, and collaborate with visiting companies and partners to continuously improve the customer experience.
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Customer Experience & Venue Operations Lead in Northampton employer: Royal & Derngate
Royal & Derngate is an exceptional employer that fosters a vibrant and collaborative work culture, perfect for those passionate about the arts. With a commitment to employee growth, we offer opportunities for professional development and creative expression in a dynamic environment. Located in the heart of the community, our theatre provides a unique chance to be part of ambitious productions that inspire and engage audiences.
