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- Tasks: Be the go-to person for customers, managing their orders from start to finish.
- Company: Join a leading logistics provider with a focus on safety and sustainability.
- Benefits: Enjoy 33 days of holiday, competitive pension, and exclusive perks.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Strong attention to detail and excellent communication skills are essential.
- Other info: Opportunities for professional growth with tailored training programmes.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a highly organised, detail-oriented and proactive Customer Service Representative to join our Dry Bulk team. In this key role, you’ll be the trusted partner for your customers—managing their requests from the transport order right through to delivery. You’ll take ownership of the full process, becoming the go-to logistics expert who provides solutions, handles challenges, and delivers outstanding service.
Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.
Responsibilities
- Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish.
- Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis.
- Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements.
- Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.
Qualifications
- Exceptional attention to detail and organisational skills, with a passion for delivering the highest standards of customer service.
- Resilience under pressure, with the flexibility to adapt quickly to evolving market and customer demands.
- Strong interpersonal and communication skills, with the ability to build collaborative relationships with customers and internal teams.
- Outstanding sense of responsibility, with a pro-active and structured approach to customer centricity.
- A solution-focused, proactive team player, who anticipates potential problems and acts quickly to resolve them.
- Confidence in managing multiple priorities, working at pace, and consistently meeting deadlines.
- A growth mindset – eager to learn, open to feedback, and motivated to pursue ongoing training and professional development.
What We Offer
- A culture built on trust, ownership, and responsibility, where your contributions truly matter.
- A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.
- Opportunities for professional growth and personal development, supported by tailored training programmes.
- A competitive benefits package, including:
- Excellent pension and life assurance schemes
- 33 days of annual holiday, including bank holidays
- Cycle-to-work scheme
- Access to our Benefit Hub for exclusive perks and discounts
- Comprehensive Help@Hand support and Employee Assistance Programme
How to Apply
Sounds good? Apply now! For more information, contact Sarah Langridge, People & Culture Co-ordinator (slangridge@denhartogh.com) or apply directly via the button below.
Customer Service Representative in Kingston upon Hull employer: Royal Den Hartogh Logistics
Contact Detail:
Royal Den Hartogh Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at Royal Den Hartogh. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching common customer service scenarios. Think about how you'd handle challenges and showcase your problem-solving skills. We want to see that proactive attitude shine through!
✨Tip Number 3
Practice your communication skills! Role-play with a friend or family member to get comfortable discussing your experiences and how they relate to the job. Remember, strong interpersonal skills are key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Royal Den Hartogh.
We think you need these skills to ace Customer Service Representative in Kingston upon Hull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your organisational skills and attention to detail, as these are key traits we’re looking for!
Showcase Your Experience: When detailing your previous roles, focus on your customer service experience. Share specific examples of how you’ve resolved issues or improved processes, as this will demonstrate your proactive approach.
Be Personable: We love a friendly tone! Make sure your application reflects your personality. Use clear and engaging language to show us that you’re not just qualified, but also a great fit for our team culture.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Royal Den Hartogh Logistics
✨Know the Company Inside Out
Before your interview, take some time to research Royal Den Hartogh Logistics. Understand their values, services, and the industries they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your attention to detail, problem-solving abilities, and how you've successfully managed customer relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Organisational Skills
Since the role requires exceptional organisational skills, be ready to discuss how you prioritise tasks and manage multiple responsibilities. You might even want to share a time when you successfully juggled competing deadlines or handled a challenging situation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the Dry Bulk team is currently facing, or opportunities for professional development. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
