Ophthalmology Booking Clerk in Truro

To provide a quality outpatient appointment service for all patients. The postholder will be responsible for ensuring that both new and follow up referrals and appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines. To ensure accurate data recording with regard to outpatient appointments using the Patient Administration System (PAS), E-Referrals, Maxims and other systems. This will also include the provision of administration support to the outpatient appointment centre.

Main duties of the job:

• To maintain good communication and excellent customer service to patients, clinicians, GP surgeries and colleagues within your team and in other departments, via phone, email, letter and face to face.
• To take and process telephone calls in accordance with Trust policy and in an appropriate manner using the Netcall telephone system.
• Telephone calls will involve contact with patients, carers and health professionals.
• To communicate information to patients that may require a sensitive, understanding manner.
• Within a call centre environment competently deal with all telephone calls ensuring clear and accurate information is given as well as cancellation and reappointing of outpatient appointments within the agreed booking schedule.

About us:

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £740 million. RCHT is responsible for the provision of services at three main sites with approximately 780 inpatient beds: Royal Cornwall Hospital in Truro, St Michael's Hospital in Hayle. We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School. Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities, and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

Job responsibilities:

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed.

Person Specification:

• Qualifications: Five GCSE's (or equivalent) level 'C' Maths and English. NVQ Administration level 2/3 or equivalent.
• Experience: Substantive experience in customer services, experience of data collection and data entry, experience of using Microsoft Office applications i.e. Excel, Word & Outlook, knowledge of Referral to Treatment times, previous experience and knowledge of NHS.
• Training: Evidence of willingness to train and develop, professional manner and self-motivated, ability to work under pressure.
• Practical skills: Awareness of good customer care standards.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time, Part-time, Flexible working, Home or remote working.