Endoscopy Receptionist in Truro

We are looking for a cheerful, conscientious and adaptable person to join our team providing clerical support within the Reception area of the Endoscopy Department. Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. A willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post. This is a very busy area and provides a focal point for receiving patients, visitors and staff to the department. You would be joining a dedicated administrative team that supports patient care.

Main duties of the job:

• To greet and receive and direct patients, carers and visitors at reception desks in line with Trust procedures.
• Answer the telephone in accordance with Department procedure.
• To understand the complete range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.
• Register patients in accordance with departmental policy.
• To maintain and update the Patient Administration System (PAS) following training using training manual and procedures supplied.
• To prepare for upcoming endoscopy clinics, creating episodic folders/legacy notes, tracering of files.

You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess excellent communication skills. You should have good keyboard skills and previous experience in a healthcare setting would be an advantage. You will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills. The successful post holders will be expected to cover colleagues in times of sickness and annual leave. Full training will be given on IT systems. The successful candidate will be expected to work flexibly in order to meet the changing needs of service.

About us:

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £740 million. RCHT is responsible for the provision of services at three main sites with approximately 780 inpatient beds: Royal Cornwall Hospital in Truro, St Michael's Hospital in Hayle. We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School. Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities, and are committed to maximising the range of specialist care that can be offered locally.

Job responsibilities:

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

Person Specification:

Experience:

• Previous administrative experience
• Customer care skills
• Previous NHS experience
• Knowledge of PAS, UNIT 4, MAXIMS

Practical and Intellectual Skills:

• Proven communication skills
• Ability to prioritise and manage own workload
• Understanding of appointment systems
• Good customer care skills

Qualifications:

• Good level of general education, including English and Mathematics

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.