Divisional Governance Manager in Truro

This role has been approved for advertising; however, it is also being assessed as a suitable alternative employment opportunity. As a result, the vacancy may be withdrawn or there may be a delay before shortlisting can begin. This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly.

Our Divisional Governance Manager in Clinical Support and Cancer Services is a key role in supporting our clinical colleagues to deliver safe, high quality care. Reporting to the Head of Clinical Administration and Governance this role will cover all aspects of governance and quality assurance including patient feedback, clinical audits, risk, governance and patient safety incidents across a large Division with a number of Specialties. Having a continuous improvement mindset is critical to being successful in this role. We want to celebrate where things go well and learn from when things don't go so well, sharing our learning Trust wide for the benefit of our patients. If you are passionate about all things governance then this is the perfect role for you!

Main duties of the job

• Ensuring that all Divisional colleagues, both clinical and non-clinical, are aware of their responsibilities and have appropriate access and training to support the timely reporting of incident, risks and health and safety matters.
• Providing expert advice, support and guidance on governance matters to Divisional colleagues.
• Being responsible for developing, reviewing and monitoring the complaints process within the Division to ensure that concerns raised by our patients are thoroughly reviewed and responded to in a timely manner.
• Continually review and develop the Divisions departmental audits and actively monitor completion against the Divisions annual audit plan.
• Being responsible for ensuring that the Trust's assurance process in relation to regulatory standards accurately reflects the position of the Division.

About us

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £740 million. RCHT is responsible for the provision of services at three main sites with approximately 780 inpatient beds: Royal Cornwall Hospital in Truro, St Michael's Hospital in Hayle.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School. Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities, and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation. The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. This plays a vital part in attracting and retaining highly skilled teams of doctors, nurses and other health professionals who support the care of well over half a million people each year.

Person Specification

Qualifications

• Educated to degree level in relevant subject or equivalent qualification / significant equivalent experience.
• Clinical registration.
• Post graduate degree in management studies or equivalent experience.
• A Masters level qualification (or equivalent) or working towards, desirable, or equivalent experience.
• Prince 2 Foundation level or equivalent experience.

Experience

• Substantial previous experience and success in supporting and delivering the risk and clinical governance agenda including experience in risk management and audit techniques.
• Experience of co-ordinating project work, with a comprehensive knowledge of project principles, techniques and tools.
• Experience of policy and report drafting and formulation.
• Experience of applying root cause analysis methodology.

Knowledge, Skills and Abilities

• Proven ability to audit, investigate and analyse highly complex situations/problems where material is conflicting and drawn from multiple sources, developing and successfully implementing practical and workable solutions to address them.
• Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships.
• Ability to act upon incomplete information, using experience to make inferences and aid decision making.
• Well-developed leadership and influencing skills with the ability to negotiate, persuade, enthuse, motivate and involve individuals and teams, and have them understand the Trust's performance expectations.
• Excellent inter-personal and communication skills with good listening skills.
• A good understanding of the changing NHS environment.

Qualities

• High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude.
• A commitment to improving patient safety and experience through an ability to sustain a clear performance focus on achieving demanding goals.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed.