At a Glance
- Tasks: Support patient care through efficient administration and excellent communication in a busy ward.
- Company: Join a dynamic NHS team dedicated to providing exceptional patient care.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful healthcare outcomes.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference in patients' lives while honing your administrative skills.
- Qualifications: Previous administrative experience and strong customer care skills are essential.
The predicted salary is between 23000 - 26000 € per year.
The Penlee Unit is a busy and diverse working environment. As a Ward Clerk, you will play a vital role in supporting patient care through efficient administration and excellent communication.
Key Responsibilities
- Reception Duties: Greet, receive, and direct patients, carers and visitors at the reception desk in line with Trust procedures.
- Telephone Management: Answer calls professionally, investigate queries, direct patients to relevant departments, book/rebook appointments, relay messages, and escalate to clinicians as needed.
- Email Management: Maintain the generic email account, respond to queries and appointment requests promptly, and escalate when required.
- Administrative Support: Understand and perform a full range of administrative tasks, both routine and non-routine, to support effective patient care.
- Record Attendances, Outcomes, Referral to Treatment (RTT) and Procedure codes accurately on PAS to ensure correct funding.
- Admit and discharge patients on PAS in a timely manner for Clinical Coding purposes.
- Prepare notes for upcoming clinics using both legacy notes and eNotes.
- Patient Registration: Ensure all patients arriving at the Penlee Department are promptly booked into the appointment system, notify relevant staff of their arrival, and confirm that hospital notes are directed to the appropriate clinic.
- Admissions and Discharges: Accurately admit and discharge outpatients, process ward transfers, and update records on PAS, SWIFTPLUS and the Endoscopy Booking Tool in line with Trust policies and procedures.
- Attendance Management: Record all attendances, discharges, cancellations, and non-attendances for endoscopy appointments, and provide patients with details of future appointments as required.
- Clinic Preparation: Prepare clinics for the following day, ensuring all necessary information is available in eNotes and legacy folders.
- System Proficiency: Maintain working knowledge of Maxims, Scorpio and Legacy systems.
- Multidisciplinary Liaison: Communicate effectively with multiple specialties and multidisciplinary teams to support patient care.
- Confidentiality: Uphold patient confidentiality at all times in accordance with Trust policy.
- List Monitoring: Monitor appointment lists and manage short‑notice changes, ensuring timely communication and appropriate action.
- Specialty‑Specific Tasks: Complete all tasks unique to specialty areas, including pre‑admission to EPMA, prescription requests and coordination with Pharmacy.
- Flexibility: Demonstrate a dynamic and adaptable approach to work in a fast‑paced environment.
Person Specification
- Essential: Previous administrative experience, Customer care skills.
- Desirable: Previous NHS experience, Knowledge of PAS, Unit4 and MAXIMS.
Penlee Ward Clerk in Penzance employer: Royal Cornwall Hospitals Trust
At our healthcare facility, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment for our Ward Clerks. With a strong focus on employee growth, we provide ongoing training and development opportunities, ensuring that our staff can thrive in their roles while contributing to high-quality patient care. Located in a vibrant community, we foster a culture of teamwork and respect, making it a rewarding place to work for those seeking meaningful employment in the NHS.
Contact Detail:
Royal Cornwall Hospitals Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Penlee Ward Clerk in Penzance
✨Tip Number 1
Get to know the team! When you’re at the interview, don’t just focus on the questions. Engage with everyone you meet, from the receptionist to the hiring manager. Show us your friendly side and how well you can fit into our busy environment.
✨Tip Number 2
Be ready to showcase your skills! Prepare examples of how you've handled administrative tasks in the past. We want to hear about your experience with systems like PAS and how you’ve managed patient interactions effectively.
✨Tip Number 3
Ask questions that matter! When it’s your turn, ask about the team dynamics or how they handle busy periods. This shows us you’re genuinely interested in the role and ready to contribute to our fast-paced environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in our minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Penlee Unit.
We think you need these skills to ace Penlee Ward Clerk in Penzance
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Ward Clerk role. Highlight your previous administrative experience and customer care skills, as these are essential for the position. We want to see how your background aligns with the responsibilities listed in the job description!
Show Off Your Communication Skills:Since effective communication is key in this role, don’t forget to showcase your ability to liaise with multidisciplinary teams. Use examples from your past experiences where you’ve successfully communicated with others to support patient care or resolve issues.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your sentences are easy to read. We appreciate straightforwardness, especially in a busy environment like the Penlee Unit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at Royal Cornwall Hospitals Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ward Clerk. Familiarise yourself with tasks like patient registration, telephone management, and administrative support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Ward Clerk, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend, focusing on how you would greet patients or handle queries over the phone. This will help you feel more at ease during the actual interview.
✨Showcase Your Flexibility
The Penlee Unit is a busy environment, so it's important to highlight your ability to adapt to changing situations. Think of examples from your past experience where you've successfully managed unexpected challenges or changes in your workload. This will show that you can thrive in a fast-paced setting.
✨Familiarise Yourself with Relevant Systems
Since the role requires knowledge of systems like PAS, Maxims, and Scorpio, do some research on these tools. If possible, mention any relevant experience you have with similar systems during the interview. This will demonstrate your readiness to hit the ground running and support effective patient care.
