At a Glance
- Tasks: Support patient care through efficient administration and excellent communication in a busy ward.
- Company: Join a dynamic NHS team dedicated to providing exceptional patient care.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful healthcare outcomes.
- Other info: Flexible working environment with opportunities for growth in the healthcare sector.
- Why this job: Make a real difference in patients' lives while honing your administrative skills.
- Qualifications: Previous administrative experience and strong customer care skills are essential.
The predicted salary is between 23900 - 25600 € per year.
The Penlee Unit is a busy and diverse working environment. As a Ward Clerk, you will play a vital role in supporting patient care through efficient administration and excellent communication.
Key Responsibilities
- Reception Duties: Greet, receive, and direct patients, carers and visitors at the reception desk in line with Trust procedures.
- Telephone Management: Answer calls professionally, investigate queries, direct patients to relevant departments, book/rebook appointments, relay messages, and escalate to clinicians as needed.
- Email Management: Maintain the generic email account, respond to queries and appointment requests promptly, and escalate when required.
- Administrative Support: Understand and perform a full range of administrative tasks, both routine and non-routine, to support effective patient care. Record Attendances, Outcomes, Referral to Treatment (RTT) and Procedure codes accurately on PAS to ensure correct funding. Admit and discharge patients on PAS in a timely manner for Clinical Coding purposes. Prepare notes for upcoming clinics using both legacy notes and eNotes.
- Patient Registration: Ensure all patients arriving at the Penlee Department are promptly booked into the appointment system, notify relevant staff of their arrival, and confirm that hospital notes are directed to the appropriate clinic.
- Admissions and Discharges: Accurately admit and discharge outpatients, process ward transfers, and update records on PAS, SWIFTPLUS and the Endoscopy Booking Tool in line with Trust policies and procedures.
- Attendance Management: Record all attendances, discharges, cancellations, and non-attendances for endoscopy appointments, and provide patients with details of future appointments as required.
- Clinic Preparation: Prepare clinics for the following day, ensuring all necessary information is available in eNotes and legacy folders.
- System Proficiency: Maintain working knowledge of Maxims, Scorpio and Legacy systems.
- Multidisciplinary Liaison: Communicate effectively with multiple specialties and multidisciplinary teams to support patient care.
- Confidentiality: Uphold patient confidentiality at all times in accordance with Trust policy.
- List Monitoring: Monitor appointment lists and manage short‑notice changes, ensuring timely communication and appropriate action.
- Specialty‑Specific Tasks: Complete all tasks unique to specialty areas, including pre‑admission to EPMA, prescription requests and coordination with Pharmacy.
- Flexibility: Demonstrate a dynamic and adaptable approach to work in a fast‑paced environment.
Person Specification
- Essential: Previous administrative experience, Customer care skills.
- Desirable: Previous NHS experience, Knowledge of PAS, Unit4 and MAXIMS.
Penlee Ward Clerk in Cornwall employer: Royal Cornwall Hospitals Trust
At our healthcare facility, we pride ourselves on fostering a supportive and dynamic work environment where every team member plays a crucial role in enhancing patient care. As a Ward Clerk in the Penlee Unit, you will benefit from comprehensive training, opportunities for professional development, and a culture that values teamwork and communication. Located in a vibrant community, we offer a unique chance to make a meaningful impact while enjoying a fulfilling career in the NHS.
Contact Detail:
Royal Cornwall Hospitals Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Penlee Ward Clerk in Cornwall
✨Tip Number 1
Get to know the team! When you’re at the interview, don’t just focus on the questions. Engage with everyone you meet, from the receptionist to the hiring manager. Building rapport can make a huge difference.
✨Tip Number 2
Show off your skills! Bring examples of your previous work or experiences that relate to the role. Whether it’s handling patient queries or managing appointments, let them see how you can contribute to their team.
✨Tip Number 3
Ask smart questions! At the end of the interview, have a few thoughtful questions ready about the team dynamics or the challenges they face. This shows you’re genuinely interested and have done your homework.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Penlee Ward Clerk in Cornwall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Ward Clerk role. Highlight your previous administrative experience and customer care skills, as these are essential for us at the Penlee Unit.
Show Off Your Communication Skills:Since communication is key in this role, give examples of how you've effectively communicated with patients or colleagues in the past. This will show us that you can handle the busy environment we have.
Be Detail-Oriented:Pay attention to the details in your application. Mention any experience you have with systems like PAS or Maxims, as accuracy is crucial for patient care and administration.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out!
How to prepare for a job interview at Royal Cornwall Hospitals Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ward Clerk. Familiarise yourself with the key tasks like reception duties, telephone management, and patient registration. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Ward Clerk, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with patients or team members. Highlight how you handled queries or resolved issues, as this will illustrate your ability to thrive in a busy environment.
✨Demonstrate Your Administrative Proficiency
Be ready to discuss your previous administrative experience and any systems you've used, especially if you have knowledge of PAS, Unit4, or MAXIMS. Bring up specific tasks you've managed, like booking appointments or maintaining records, to show that you can handle the administrative demands of the role.
✨Emphasise Flexibility and Adaptability
The Penlee Unit is a fast-paced environment, so it's important to convey your ability to adapt to changing situations. Share examples of times when you've had to be flexible in your work, whether it was managing last-minute changes or juggling multiple tasks, to prove that you're up for the challenge.
