Digital Elective Care Lead in Cornwall

Newsflash - exciting opportunities to join our eCare Team! Royal Cornwall Hospitals NHS Trust is continuing its digital and clinical transformation journey that will change the way in which we deliver care across Cornwall, the Isles of Scilly, and the South West Peninsula. We are seeking a highly motivated Digital Elective Care Lead with a strong understanding of NHS administrative and clerical processes and excellent communication skills. This pivotal role will support the Trust in transitioning from PAS to eCare, driving service transformation and ensuring elective care processes align with programme objectives. This is a fixed term contract until 31 July 2026.

Main duties of the job:

• Provide comprehensive project management support to enable the smooth transition from PAS to eCare, and its successful implementation and integration.
• Support the implementation of the new Patient Portal, enabling seamless patient engagement.
• Support adherence to NHSE guidance/mandated changes, ensuring compliance and alignment with national standards.
• Provide advice and guidance to eCare training personnel, ensuring functionality and workflows are embedded in training materials and sessions.
• Participate in Robotic Process Automation (RPA) discussions, identifying new opportunities for automation within eCare workflows.
• Understand and align eCare processes with the role and functionality of third-party suppliers.
• Using technical skills, experience and judgement, support improvements in key areas such as referral management, inpatient and outpatient correspondence, collection of pre-procedure information and diagnostic workflows.
• Contribute to service redesign initiatives, optimise processes, and improve patient experience.
• Support data migration and testing cycles, ensuring accuracy and continuity of patient information.
• Use analytical, negotiation, and influencing skills to resolve operational challenges and support Elective Planned Care pathway improvements.

About us:

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million. We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School. The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

Job responsibilities:

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview.

Person Specification:

Experience:

• Proven successful structured project management skills / experience including experience in managing change and leadership of project teams.
• Relevant experience in health service or other major large scale customer service oriented organisation.
• Proven experience in organising and prioritising multiple tasks and workloads and meeting deadlines.
• Experience of Service Change Management/business Transformation.
• Experience leading multi-disciplinary project/workstream teams.

Qualification:

• Hold a formal project management qualification (eg. PRINCE, APM, Agile) or relevant experience.
• Educated to degree level or equivalent with a specialist IMT/business management qualification or equivalent relevant experience.
• PRINCE 2 Clinical Systems General Management Skills.

Ability to solve complex analytical problems; independently analyse information; oversee and control testing/options appraisals and make recommendations based on all analysis. Good team leadership, co-ordination and motivation skills. Good team player.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.