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- Tasks: Support a community of 40,000 members with excellent customer service and membership management.
- Company: Join the Royal College of Physicians, a prestigious organisation dedicated to advancing healthcare.
- Benefits: Enjoy competitive salary, professional development opportunities, and a supportive work environment.
- Why this job: Be part of a mission-driven team that values growth, retention, and community impact.
- Qualifications: Looking for organised individuals with strong attention to detail and customer service skills.
- Other info: This role is based in Liverpool, offering a chance to make a real difference.
The predicted salary is between 22463 - 33695 £ per year.
Senior Membership Administrator Liverpool £28,079 The Royal College of Physicians is seeking a highly organised and detailed membership professional to join our team as senior membership administrator, based in our Liverpool office. This role is pivotal in supporting our community of 40,000 members, providing excellent customer service to support growth and retention as well as managing key membership processes. You will work in a busy, friendly team committed to high standards and will support the membership administration manager in developing team performance and process improvement. About you You will have at least two years’ experience in a membership administration or similar role, including managing complex membership processes. Friendly and approachable, you will have excellent all-round administrative and customer service skills. You will have experience of using customer relationship management systems such as Microsoft Dynamics. You will be able to work in a team and collaborative environment, forming effective working relationships with a diverse range of staff, volunteers and stakeholders. Proactive and organised, you will be capable of managing multiple projects simultaneously in a busy environment. Closing date: 01 September 2025 Interview date: w/c 08 September 2025 The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us
Senior Membership Administrator employer: Royal College of Physicians
Contact Detail:
Royal College of Physicians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Membership Administrator
✨Tip Number 1
Familiarise yourself with the Royal College of Physicians and their mission. Understanding their values and how they support their members will help you demonstrate your alignment with their goals during any discussions.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role focuses on providing excellent support to a large membership base, showcasing your ability to handle inquiries and resolve issues effectively will set you apart.
✨Tip Number 3
Network with current or former employees of the Royal College of Physicians. Engaging with them can provide valuable insights into the organisational culture and expectations, which you can leverage in your application process.
✨Tip Number 4
Prepare specific examples of how you've contributed to membership growth or retention in previous roles. Being able to discuss measurable outcomes will demonstrate your capability and readiness for this senior position.
We think you need these skills to ace Senior Membership Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Membership Administrator position. Tailor your application to highlight how your skills and experience align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in membership administration or customer service. Use specific examples to demonstrate your organisational skills and attention to detail, which are crucial for this role.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for supporting members and your commitment to excellent customer service. Mention why you want to work for the Royal College of Physicians and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Senior Membership Administrator role.
How to prepare for a job interview at Royal College of Physicians
✨Show Your Organisational Skills
As a Senior Membership Administrator, you'll need to demonstrate your ability to stay organised. Prepare examples of how you've managed multiple tasks or projects simultaneously in previous roles.
✨Highlight Customer Service Experience
This role involves providing excellent customer service. Be ready to discuss specific instances where you've gone above and beyond for customers, especially in membership or community-focused environments.
✨Understand the Membership Landscape
Familiarise yourself with the Royal College of Physicians and its mission. Showing that you understand their community and the importance of member retention will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, growth opportunities, and how success is measured in this role. This shows your genuine interest in the position.
