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- Tasks: Lead payroll and recruitment operations while improving people processes.
- Company: Join the Royal College of Physicians, dedicated to enhancing health and healthcare.
- Benefits: Enjoy 29 days holiday, flexible hours, and a supportive work environment.
- Why this job: Step up in your career and shape impactful people processes in a diverse team.
- Qualifications: Experience in payroll and recruitment is essential; enthusiasm for operational improvement is a plus.
- Other info: Hybrid working with a minimum of 6 office days per month; inclusive culture encouraged.
The predicted salary is between 36000 - 60000 £ per year.
Location: Liverpool or London – The role is offered within a hybrid working environment with a blend of office and homeworking.
Working arrangements: 35 hours per week. Standard working hours between 9am – 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per monthin the office. Required to work in the office on Wednesdays.
Contract type: Full time, fixed term contract. 10 – 12 months
The Royal College of Physicians is looking for an enthusiastic and hands-on individual to join our People and Culture team in a newly created role: People Operations Lead.
This is a great opportunity for someone with experience in payroll and recruitment operations who’s looking to step up into a broader role with oversight across key people processes.
In this role, you’ll lead the delivery of core operational activities across the employee lifecycle with a strong focus on payroll and recruitment, while identifying opportunities to improve systems, processes and ways of working.
You’ll work closely with colleagues across People Partnering, Learning and Culture to ensure we provide a joined-up and efficient people experience. There’s also room to develop your strategic awareness and play a key role in shaping how we deliver excellent operational support.
If you\’re ready to take the next step, build on your operational strengths and help us evolve our people processes, we’d love to hear from you.
Key Responsibilities
Payroll Oversight
- Lead the monthly payroll cycle, working closely with the Payroll & Analytics Officer and Finance.
- Own People team payroll responsibilities and ensure accurate processing of changes, starters and leavers.
- Ensure data accuracy and timeliness against payroll deadlines.
Resourcing and Recruitment
- Support the Resourcing Officer to deliver inclusive, timely recruitment.
- Oversee the implementation of Networx (ATS) and build capability among hiring managers.
- Champion continuous improvement and inclusive hiring practices.
People Analytics and Reporting
- Oversee delivery of workforce data, dashboards and analysis.
- Highlight trends and risks to inform strategic decision-making.
- Ensure accurate, regular reporting across headcount, EDI and lifecycle trends.
Systems and Process Improvement
- Optimise Cascade (HRIS) and Networx (ATS) to ensure functionality and user confidence.
- Identify process improvements to streamline payroll, recruitment and onboarding.
- Oversee system configuration to support automation and accessibility.
Operational Support
- Maintain GDPR compliance in managing sensitive employee data.
- Respond to P&C service desk queries alongside the wider coordinator team.
- Contribute to employee self-service tools through FAQs and support content.
Benefits
Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include:
- 29 days holiday per annum plus bank holidays
- group personal pension plan with 7% employer contribution
- health cash plan
- interest-free season ticket loan
- life assurance
- annual pay award
- flexible working hours
- employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
- occupational health team – includes employment and work-related health assessments, health checks and work station assessments
- cycle to work scheme
- professional training and development opportunities
- enhanced maternity and paternity pay
- staff discounts platform – including discounts on cinema tickets and a range of high street brands.
Please note, agency inquiries will not be considered.
Closing date: 29July 2025
Interview date: 7 August 2025
The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.
The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
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People Operations Lead employer: Royal College of Physicians
Contact Detail:
Royal College of Physicians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Lead
✨Tip Number 1
Familiarise yourself with the key responsibilities outlined in the job description. Understanding the nuances of payroll oversight and recruitment processes will help you speak confidently about your relevant experience during the interview.
✨Tip Number 2
Research the Royal College of Physicians and their People and Culture team. Knowing their values and recent initiatives can help you align your answers with their goals, showcasing your genuine interest in the role.
✨Tip Number 3
Prepare examples of how you've successfully implemented process improvements in previous roles. This will demonstrate your proactive approach and ability to enhance operational efficiency, which is crucial for the People Operations Lead position.
✨Tip Number 4
Network with current or former employees of the RCP if possible. Gaining insights from their experiences can provide you with valuable information that you can use to tailor your responses during the interview.
We think you need these skills to ace People Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payroll and recruitment operations. Use specific examples that demonstrate your ability to lead operational activities and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Discuss how your skills align with the responsibilities outlined in the job description, particularly in payroll oversight and recruitment.
Showcase Your Analytical Skills: Since the role involves people analytics and reporting, include any experience you have with data analysis or reporting tools. Mention specific instances where your insights led to strategic decision-making.
Highlight Your Commitment to Inclusivity: The Royal College of Physicians values inclusivity. Share examples of how you've championed inclusive hiring practices or contributed to a diverse workplace in your previous roles.
How to prepare for a job interview at Royal College of Physicians
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the People Operations Lead. Familiarise yourself with payroll processes, recruitment operations, and how to improve systems and processes. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in payroll and recruitment. Highlight specific examples where you've successfully led projects or improved processes. This will show that you have the hands-on experience needed for the role.
✨Emphasise Inclusivity
Since the role involves championing inclusive hiring practices, be ready to share your thoughts on diversity and inclusion in the workplace. Discuss any initiatives you've been part of that promote these values, as this aligns with the organisation's priorities.
✨Prepare Questions
Have a list of insightful questions ready to ask at the end of the interview. This could include inquiries about the team dynamics, future projects, or how success is measured in the role. It shows your interest and helps you gauge if the company is the right fit for you.
