Head of Member Experience

Head of Member Experience £52,744 per annum plus excellent benefits London WC1X and home-based 35 hours per week Permanent The Head of Member Experience is a high-profile leadership role at the College, responsible for shaping and delivering an innovative and inclusive membership experience for over 25,000 paediatricians and child health professionals globally. You will lead on membership strategy, operations, engagement, and benefits development; ensuring that our members receive real value and meaningful support throughout their careers. As Head of Member Experience, you will oversee the development and delivery of a compelling member benefits offer, using data, insights and member feedback to enhance satisfaction, retention and income (currently over £7.5 million). Working closely with colleagues across digital, marketing, finance and careers, you will drive improvements in how we serve our members, from onboarding and services to communications and digital infrastructure. Reporting to the Associate Director of Membership and Engagement, you will also work with senior leaders and committees, leading the reporting and analysis of membership performance, and contributing to College-wide strategic priorities. You will be responsible for engaging with governance processes around membership, including overseeing changes to membership …