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- Tasks: Lead IT operations, manage teams, and ensure system security at RCN.
- Company: Join RCN, a trade union supporting over half a million healthcare professionals.
- Benefits: Enjoy hybrid work, up to 32 days annual leave, and comprehensive health programs.
- Why this job: Make a positive impact on healthcare while developing your leadership skills.
- Qualifications: Experience in IT operations and management is essential.
- Other info: Flexible working model with opportunities for professional growth.
The predicted salary is between 79482 - 89239 £ per year.
IT | RCN Cardiff Gate Office with hybrid working | £79,482
Contract type: Permanent
Head of IT Operations
Cardiff Gate or London HQ with hybrid working, 35 hours, Permanent
Salary range per annum pro rata* £79,482 – £89,239 plus London Weighting
There is more to the RCN than you might think. We’re a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care.
As the Head of IT Operations, you’ll use your positive attitude, your knowledge of IT operational processes, systems and security and your ability to deliver exceptional day-to-day management of the invaluable IT operations functions and teams at the RCN.
It’s a job full of possibilities as you could get involved in anything from coaching and developing your team members to investigating security breaches, to managing the renewal and replacement of IT systems. We’ll look to you to take care of our key systems and the running of the operations function.
What we offer you
We expect you to look after your customers. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.
Our selection process
Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work.
Contact details
For more information or for an informal discussion about the role please contact Huw Bevan, AD of Group Technology Operations, Security & Data on 029 2089 3084.
For more information about the recruitment and selection process please contact
Opening date: 15.01.2025
Closing date: 11.59pm on 04.02.2025
If we receive many applications after a week of advertising, we may close this vacancy earlier.
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Head of IT Operations employer: Royal College of Nursing
Contact Detail:
Royal College of Nursing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Operations
✨Tip Number 1
Familiarize yourself with the specific IT operational processes and systems that are relevant to the RCN. Understanding their current technology stack and operational challenges will help you demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed IT teams in the past. Highlight any experience you have in coaching and developing team members, as this is a key aspect of the role.
✨Tip Number 3
Research the latest trends in IT security and operational management. Being able to discuss recent developments or case studies related to security breaches can set you apart as a knowledgeable candidate.
✨Tip Number 4
Prepare thoughtful questions about the RCN's IT operations and future projects. This shows your genuine interest in the role and helps you assess if the organization aligns with your career goals.
We think you need these skills to ace Head of IT Operations
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of IT Operations. Understand the key responsibilities and required skills, such as knowledge of IT operational processes and security.
Tailor Your CV: Ensure your CV is tailored to highlight relevant experience in IT operations management. Use clear and concise language, and avoid complex tables or sections as requested.
Answer Supporting Questions: When applying, pay close attention to the supporting questions. Provide specific examples from your past experiences that demonstrate how you meet the criteria outlined in the job description.
Check Your Application: Before submitting, double-check your application for any errors or omissions. Make sure all information is accurate and that your CV is in a simple format as specified.
How to prepare for a job interview at Royal College of Nursing
✨Show Your Leadership Skills
As the Head of IT Operations, you'll be expected to lead and develop your team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Demonstrate Your IT Knowledge
Make sure to brush up on your knowledge of IT operational processes, systems, and security. Be ready to discuss specific technologies and methodologies you have experience with, as well as any relevant certifications.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding security breaches or system management. Think of scenarios from your past experiences where you successfully navigated challenges and be ready to share those stories.
✨Emphasize Your Customer Focus
The RCN values customer care highly. Be prepared to explain how you prioritize customer needs in your IT operations and provide examples of how you've improved service delivery in previous roles.
