Customer Support Administrator

Customer Support Administrator – RCN02656

Customer Services | RCN Cardiff Gate Office with hybrid working | £28,998

Contract type: Fixed Term Contract

Customer Support Administrator

RCN Cardiff Gate, 35 hours, Fixed Term contract/Secondment until end of Dec 2025

Salary range per annum: £28,998 – £32,736 pro rata*

At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. Join us and you will too.

As a customer support administrator, you’ll use your enthusiasm, your positivity, and your customer service skills to deliver an exceptional service to our members. You will get involved in anything from taking inbound calls to making outbound calls as well as answering member queries via email and web chat. We\’ll look to you to deliver excellent customer service consistently on the various channels that members are able to contact us.

To join us you’ll need an in-depth knowledge of RCN Membership and CRM. Whatever your background, you\’ll be efficient, accurate and show a real customer focus in all you do.

We expect you to look after our members and we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.

Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Contact details

For more information or for an informal discussion about the role please contact Laura Roberts/Rachel Dibble, Customer Support Team Managers

For more information about the recruitment and selection process please contact

Opening date: 25 March 2025

Closing date: 11.59pm on 02 April 2025

Assessment & interview date: 09 & 10 April 2025

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