Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create unforgettable visitor experiences at Buckingham Palace this summer.
- Company: Join the Royal Collection Trust and be part of an iconic institution.
- Benefits: Earn £15.91 per hour, enjoy complimentary lunches, and receive discounts on Royal Collection Trust shops.
- Why this job: Make a real impact by delivering exceptional customer service to visitors from around the world.
- Qualifications: Passion for customer service and experience in a supervisory role are essential.
- Other info: Full training provided and a chance to work with a friendly, sociable team.
The predicted salary is between 12 - 16 £ per hour.
About the role
Every summer Buckingham Palace opens its doors to the public from July to early October, offering a unique opportunity for visitors from around the world to experience this iconic Royal residence. By joining our team, you will help to create memorable moments for thousands of visitors. We have three roles available, each will allow you to showcase your customer service skills, while enjoying a rewarding summer job that directly supports Royal Collection Trust's charitable objectives.
Ticket and Sales Team Leader
You’ll lead a team who are the first point of contact for visitors, ensuring the delivery of an exceptional ticket sales and information service via our in-person counters and central contact centre.
Key responsibilities:
- Lead and support a team of Ticketing Sales and Information Assistants, ensuring they have everything they need to maintain service excellence and meet sales targets.
- Oversee the accurate processing of ticket sales via phone, online, and onsite channels, monitoring performance and acting as a point of escalation.
- Ensure your team is well-trained and equipped to handle visitor queries and maximise gift aid opportunities.
Retail Team Leader
You’ll oversee the daily operations of our retail outlets, supporting the team to meet sales targets and deliver a seamless shopping experience for thousands of customers.
Key responsibilities:
- Lead and motivate a team of Retail Assistants, ensuring they meet sales targets and provide top-tier customer service.
- Oversee stock control and visual merchandising, maintaining the high standards expected in all retail areas.
- Participate in and deliver training sessions, offering continuous coaching to team members.
Visitor Services Team Leader
Leading our team of Visitor Services Assistants (Wardens), you’ll ensure every visitor has an exceptional experience from the first hello to final farewell and everything in between.
Key responsibilities:
- Manage daily operations, assist with special events, and ensure the highest standards of visitor care are upheld.
- Take charge of daily briefings and operational oversight, ensuring the smooth flow of the visitor route as well as the safety and security of visitors and the site.
- Act as an escalation point for visitor concerns or issues.
About you
Essential Criteria for all roles
We are looking for individuals who are passionate about delivering outstanding customer service, thrive in team-oriented environments, and excel in clear and effective communication. All of our roles require experience working in a supervisory capacity. For a detailed list of the specific skills required for each position, please refer to the Candidate Information Pack attached to this advert.
Benefits
What we offer in return
- An hourly rate of £15.91 per hour
- Complimentary lunch during your shift
- Full training provided ahead of the public opening, integrated into your contract period
- The opportunity to join a large, friendly, and sociable team
- Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops.
Further information
Find out more in our candidate information pack attached to this advert or on our website.
Vacancy Closing Date: 25/01/2026, 23:55.
Visitor Experience Team Leader employer: Royal Collection Trust
Contact Detail:
Royal Collection Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Buckingham Palace and the Royal Collection Trust. Understanding their values and mission will help you connect your experience to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you’ve led teams in the past.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, especially when you’re applying for a role that’s all about visitor experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Visitor Experience Team Leader
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for customer service and the unique experience of working at Buckingham Palace. We want to see that you’re genuinely excited about creating memorable moments for visitors!
Tailor Your Application: Take a good look at the job description and highlight your relevant experience. We love it when applicants connect their skills to the specific responsibilities of the role, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get your message across without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Royal Collection Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Visitor Experience Team Leader. Familiarise yourself with the key tasks like leading a team, ensuring exceptional customer service, and managing ticket sales or retail operations. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you excelled in this area. Think of specific situations where you resolved issues or went above and beyond for customers. This will show that you have the right mindset and skills to create memorable moments for visitors.
✨Demonstrate Leadership Qualities
As a Team Leader, you'll need to inspire and motivate your team. Be ready to discuss your leadership style and provide examples of how you've successfully led a team in the past. Highlight your ability to train others, manage performance, and handle escalations effectively, as these are crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training processes, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
