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- Tasks: Create memorable experiences for visitors at Buckingham Palace this summer.
- Company: Join the Royal Collection Trust and be part of a historic team.
- Benefits: Earn £14.80 per hour, enjoy complimentary lunch, and receive discounts.
- Why this job: Make a real impact while working in a fun, team-oriented environment.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Flexible contracts available with guaranteed hours and full training provided.
The predicted salary is between 11 - 17 £ per hour.
About the role
Every summer Buckingham Palace opens its doors to the public from July to early October, offering a unique opportunity for visitors from around the world to experience this iconic Royal residence. By joining our team, you will help to create memorable moments for thousands of visitors. We have three roles available, each will allow you to showcase your customer service skills, while enjoying a rewarding summer job that directly supports Royal Collection Trust's charitable objectives.
- Ticket Sales and Information Assistant
As the first point of contact for visitors, you’ll guide them through their booking, provide information about our sites, and ensure they have everything they need for their visit.
Key Responsibilities:
- Process ticket sales and customer queries efficiently via telephone and in person at our ticket counters.
- Use our computer-based systems to manage bookings and provide accurate visitor information.
- Upsell items such as souvenir guides, e-subscriptions, and gift aid donations where appropriate.
- Retail Assistant
Working across our shops and sales points, you’ll help to deliver a seamless shopping experience for thousands of customers.
Key Responsibilities:
- Greet customers and provide knowledgeable advice on our range of products.
- Help your team reach sales targets while delivering an exceptional customer service.
- Replenish stock on the shop floor and maintain visual displays to ensure an efficient and enjoyable shopping experience.
- Visitor Services Assistant / Warden
Occupying a number of posts along the visitor route, both indoors and outdoors, you’ll ensure every visitor has an exceptional experience from the first hello to final farewell and everything in between.
Key Responsibilities:
- Welcome visitors, answer questions and provide information about Buckingham Palace and its history.
- Ensure the safety and security of visitors and the site.
- Monitor visitor flow, support access requirements and audio guide distribution.
Contract options and hours:
Multiple contract periods available, with some limited part-time opportunities (3 or 4 full working days per week). Most of our roles start in June but a full breakdown of start dates can be found in the candidate information pack. Guaranteed to work a minimum of 350 hours (for full time positions) during your contract.
About you
Essential criteria for all roles:
We are looking for individuals who are passionate about delivering outstanding customer service, thrive in team-oriented environments, and excel in clear and effective communication. These qualities are essential across all three roles, as they are key to creating a positive experience for our visitors. For a detailed list of the specific skills required for each position, please refer to the Candidate Information Pack attached to this advert.
Benefits
What we offer in return:
- An hourly rate of £14.80
- Complimentary lunch during your shift
- Full training provided ahead of the public opening, integrated into your contract period
- The opportunity to join a large, friendly, and sociable team
- Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops
Further information:
Find out more in our candidate information pack attached to this advert or on our website.
Vacancy Closing Date: 25/01/2026, 23:55.
Visitor Experience Assistant employer: Royal Collection Trust
Contact Detail:
Royal Collection Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with Buckingham Palace and its history, as well as the specific responsibilities of the Visitor Experience Assistant. This will help you stand out during interviews and show your genuine interest in creating memorable moments for visitors.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face while working at the Palace and how you would handle them. Role-playing with a friend can be a fun way to prepare and boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media platforms like LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the team culture!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the roles and the application process right there. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. We want to see how you can create memorable moments for our visitors, so share any relevant experiences that highlight your skills in this area.
Tailor Your Application: Make sure to customise your application for the Visitor Experience Assistant role. We love seeing candidates who take the time to align their skills and experiences with the specific responsibilities mentioned in the job description. It shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to highlight key achievements or skills, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward and user-friendly!
How to prepare for a job interview at Royal Collection Trust
✨Know Your Role
Before the interview, make sure you understand the specific responsibilities of the Visitor Experience Assistant role. Familiarise yourself with the key tasks like ticket sales, customer queries, and providing information about Buckingham Palace. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you've excelled in this area. Think of situations where you went above and beyond to help a customer or resolved a challenging issue effectively.
✨Practice Effective Communication
Clear and effective communication is crucial for this job. During the interview, practice speaking clearly and confidently. You might even want to rehearse common interview questions with a friend to ensure you can articulate your thoughts well under pressure.
✨Demonstrate Team Spirit
This role thrives in a team-oriented environment, so be ready to discuss how you work well with others. Share examples of successful teamwork from previous jobs or experiences, highlighting your ability to collaborate and contribute positively to a group dynamic.
