Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create memorable experiences for visitors at Buckingham Palace this summer.
- Company: Join the Royal Collection Trust and be part of a historic team.
- Benefits: Earn £14.80 per hour, enjoy complimentary lunch, and receive discounts.
- Why this job: Make a real impact while working in a fun, team-oriented environment.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Flexible hours with guaranteed minimum of 350 hours during your contract.
The predicted salary is between 11 - 16 £ per hour.
About the role
Every summer Buckingham Palace opens its doors to the public from July to early October, offering a unique opportunity for visitors from around the world to experience this iconic Royal residence. By joining our team, you will help to create memorable moments for thousands of visitors. We have three roles available, each will allow you to showcase your customer service skills, while enjoying a rewarding summer job that directly supports Royal Collection Trust's charitable objectives.
- Ticket Sales and Information Assistant
As the first point of contact for visitors, you’ll guide them through their booking, provide information about our sites, and ensure they have everything they need for their visit.
Key Responsibilities:
- Process ticket sales and customer queries efficiently via telephone and in person at our ticket counters.
- Use our computer-based systems to manage bookings and provide accurate visitor information.
- Upsell items such as souvenir guides, e-subscriptions, and gift aid donations where appropriate.
- Retail Assistant
Working across our shops and sales points, you’ll help to deliver a seamless shopping experience for thousands of customers.
Key Responsibilities:
- Greet customers and provide knowledgeable advice on our range of products.
- Help your team reach sales targets while delivering an exceptional customer service.
- Replenish stock on the shop floor and maintain visual displays to ensure an efficient and enjoyable shopping experience.
- Visitor Services Assistant / Warden
Occupying a number of posts along the visitor route, both indoors and outdoors, you’ll ensure every visitor has an exceptional experience from the first hello to final farewell and everything in between.
Key Responsibilities:
- Welcome visitors, answer questions and provide information about Buckingham Palace and its history.
- Ensure the safety and security of visitors and the site.
- Monitor visitor flow, support access requirements and audio guide distribution.
Contract options and hours:
Multiple contract periods available, with some limited part-time opportunities (3 or 4 full working days per week). Most of our roles start in June but a full breakdown of start dates can be found in the candidate information pack. Guaranteed to work a minimum of 350 hours (for full time positions) during your contract.
About you
Essential criteria for all roles:
We are looking for individuals who are passionate about delivering outstanding customer service, thrive in team-oriented environments, and excel in clear and effective communication. These qualities are essential across all three roles, as they are key to creating a positive experience for our visitors. For a detailed list of the specific skills required for each position, please refer to the Candidate Information Pack attached to this advert.
Benefits
What we offer in return:
- An hourly rate of £14.80
- Complimentary lunch during your shift
- Full training provided ahead of the public opening, integrated into your contract period
- The opportunity to join a large, friendly, and sociable team
- Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops
Further information:
Find out more in our candidate information pack attached to this advert or on our website.
Vacancy Closing Date: 25/01/2026, 23:55.
Summer Visitor Experience Specialist employer: Royal Collection Trust
Contact Detail:
Royal Collection Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Visitor Experience Specialist
✨Tip Number 1
Get to know Buckingham Palace and its history inside out! When you’re chatting with visitors, showing off your knowledge will not only impress them but also make their experience more memorable. Plus, it’ll help you stand out during interviews!
✨Tip Number 2
Practice your customer service skills before the big day! Role-play with friends or family to get comfortable handling queries and upselling products. The more confident you are, the better you’ll connect with visitors and your team.
✨Tip Number 3
Network like a pro! Connect with current or past employees on LinkedIn or social media. They can give you insider tips about the role and the application process, plus it shows your genuine interest in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the roles and what we’re looking for in candidates.
We think you need these skills to ace Summer Visitor Experience Specialist
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating memorable experiences for visitors.
Tailor Your Application: Make sure to customise your application for the specific role you're applying for. Highlight relevant skills and experiences that match the job description – it shows us you’ve done your homework!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your personality comes through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role you’re excited about.
How to prepare for a job interview at Royal Collection Trust
✨Know Your Role
Before the interview, make sure you understand the specific responsibilities of the Summer Visitor Experience Specialist roles. Familiarise yourself with the key tasks for each position, whether it's ticket sales, retail, or visitor services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since these roles are all about delivering outstanding customer service, prepare examples from your past experiences where you've excelled in this area. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your passion for creating memorable moments for visitors.
✨Practice Effective Communication
Clear and effective communication is key in these roles. During the interview, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions. Remember, it’s not just what you say, but how you say it!
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role and the organisation. Ask about team dynamics, training opportunities, or how success is measured in the role. This shows that you're not only interested in the job but also in contributing positively to the team.
