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- Tasks: Engage with visitors, provide exceptional service, and help maximise sales.
- Company: Join the Royal Collection Trust, preserving a world-renowned art collection.
- Benefits: Enjoy 25 days annual leave, a generous pension plan, and exclusive employee discounts.
- Why this job: Be part of a unique mission, delivering unforgettable experiences in stunning royal settings.
- Qualifications: Previous retail or customer service experience is preferred; strong communication skills are essential.
- Other info: Flexible roles available: full-time and part-time positions from October 2025 to March 2026.
The predicted salary is between 20000 - 30000 £ per year.
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Royal Collection Trust provided pay range
This range is provided by Royal Collection Trust. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
It\’s helping to create unforgettable experiences every day.
It\’s being trusted to deliver at the highest standard. And it’s ensuring that millions of people enjoy magnificent palaces and remarkable collections of art. This is what makes working for Royal Collection Trust so unique.
The Royal Collection Trust is responsible for preserving and presenting one of the world\’s most significant art collections. We manage the public opening of official Royal residences, including Buckingham Palace, Windsor Castle, and the Palace of Holyroodhouse, along with our retail operations, offering exclusive products to visitors from around the globe.
As a Retail Assistant, you will be a key part of this mission, helping us deliver exceptional service to every visitor while maximising sales and contributing to the ongoing care of the Royal Collection.
Key Responsibilities
- You\’ll provide outstanding customer service, engaging warmly and confidently with visitors to ensure they have a memorable experience.
- By using your product knowledge and selling skills, you\’ll help to exceed daily sales targets and increase customer spend.
- You\’ll maintain high standards of visual presentation, ensuring our stores reflect the quality of the Royal Collection and are always looking their best.
- Supporting the retail team, you\’ll assist with stock control, cash handling, and day-to-day processes, ensuring accuracy and compliance with legal requirements, including the sale of alcohol.
- You\’ll also be part of special events, from private evening tours to receptions, working flexibly to ensure everything runs smoothly.
- With a focus on delivering excellence, you\’ll actively participate in training and development sessions to continuously grow your skills and knowledge.
Contract options and hours:
We have four roles available: two full-time permanent positions (38 hours per week) and two fixed term part-time positions (23 hours per week) from October 2025 to March 2026. In your application, please specify whether you would like to be considered for a full-time role, a part-time role, or both.
- With previous experience in retail or a customer-facing role, you\’re driven by sales and committed to delivering exceptional service.
- You\’re a strong communicator with a warm, friendly approach, always ready to engage with customers in a professional manner.
- Your attention to detail and numeracy skills ensure that tasks like stock control and cash handling are completed accurately.
- You thrive in a team environment, working collaboratively and flexibly to meet the needs of the business.
- A passion for visual merchandising and maintaining high standards of presentation is a plus.
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Museums, Historical Sites, and Zoos
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Retail Assistant employer: Royal Collection Trust
Contact Detail:
Royal Collection Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the Royal Collection Trust and its offerings. Understanding their unique products and services will help you engage confidently with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more comfortable and prepared to provide outstanding service during your interview.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated effectively with others. Highlighting your flexibility and willingness to support your colleagues can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your approach to visual merchandising. Think of examples where you've maintained high presentation standards, as this is crucial for the Retail Assistant role at Royal Collection Trust.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise your sales achievements and any specific skills that align with the responsibilities of a Retail Assistant at Royal Collection Trust.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention your enthusiasm for the Royal Collection Trust and how you can contribute to creating memorable experiences for visitors.
Highlight Teamwork Skills: Since the role requires collaboration, include examples of how you've successfully worked in a team environment. This could be from previous jobs, volunteer work, or group projects.
Specify Your Availability: In your application, clearly state whether you are applying for a full-time or part-time position. This helps the hiring team understand your preferences and availability right from the start.
How to prepare for a job interview at Royal Collection Trust
✨Showcase Your Customer Service Skills
As a Retail Assistant, exceptional customer service is key. Prepare examples of how you've engaged with customers in the past, highlighting your ability to create memorable experiences and resolve any issues.
✨Demonstrate Product Knowledge
Familiarise yourself with the Royal Collection Trust's offerings. Being able to discuss products confidently will show your enthusiasm for the role and help you connect with visitors.
✨Highlight Teamwork Experience
The role requires collaboration with colleagues. Be ready to share instances where you've worked effectively in a team, showcasing your flexibility and commitment to achieving common goals.
✨Prepare for Visual Merchandising Questions
Since maintaining high presentation standards is important, think about your approach to visual merchandising. Discuss any relevant experience or ideas you have for creating appealing displays that reflect the quality of the Royal Collection.
