Retail and Admissions Assistant Manager

It's inspiring the team to deliver customer experience. Through permanent and seasonal shops across The Official Residencies of His Majesty The King, as well as a growing eCommerce platform, Royal Collection Trust's retail operations sell a wide range of giftware from limited edition porcelain and jewellery to postcards and souvenirs. All of the revenue from these sales is directly invested into the care and conservation of the incredible Royal Collection.

As the Retail and Admissions Assistant Manager at the Palace of Holyroodhouse you’ll drive sales and lead a dedicated team to deliver both an exceptional retail and visitor experience to the site.

• Leading a dedicated and enthusiastic front-line team, you’ll make sure they are ready to meet the day’s demands, offering an outstanding service to every visitor who comes through the door.
• You’ll co-ordinate daily team activities and be the first port of call for any queries.
• Guiding, training, and supporting your team, you will ensure that they are motivated and equipped to deliver their very best and achieve budgeted sales targets and KPIs.
• You’ll also oversee the day-to-day operations in the shops and at the admissions desks. This could be stock movement, visual merchandising, and promotions, as well as reviewing the ticketing procedure to help optimize sales.
• It’s a busy environment and no two days will be the same. You could be running through opening checks ahead of a busy day, or recruiting new talent for your team, you’ll be the driving force behind a truly memorable customer experience.

• With experience in a retail and/or ticketing profession, along with the ability of driving sales and KPIs through exceptional customer service and commercial focus, you’ll be keen to develop your career further in a new environment.
• With strong leadership skills, you will be familiar with recruitment and training processes, and eager to lead a team from the front, developing and encouraging those around you to get the best out of them.
• You’re extremely capable when it comes to IT, confident using a range of systems and with good numeracy skills too.
• Well organised and used to working at pace, you can be relied upon to work flexibly and effectively even when deadlines are challenging and circumstances change.
• With a logical approach to problem solving, you’ll be able to remain calm in a busy environment, using good judgement and initiative to resolve a range of queries.
• Above all, you know what it takes to create the kind of customer experience that leaves a lasting and positive impression.

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us. Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day. We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.