Operations and Project Manager

It's knowing you have everything in place to deliver an outstanding visitor experience. Our Visitor Operations team help hundreds of thousands of visitors from around the world enjoy the magnificent buildings and works of art at Buckingham Palace. At the heart of this enthusiastic and dedicated team, you'll support the Head of Visitor Operations to deliver on the operational elements of the visitor experience.

Key responsibilities:

• Taking ownership of the summer temporary build programme, acting as the main point of contact for contractors and working closely with temporary build teams, architects and Property colleagues to oversee the build of temporary structures to support operational changes.
• Coordinating adaptations to visitor routes and operational procedures to support the Buckingham Palace Reservicing Programme, ensuring public access continues safely and smoothly.
• Raising purchase orders, managing budgets and delivering projects on time through effective collaboration with internal teams and external partners.
• Acting as a Duty Manager during the Summer Opening, overseeing daily operations across the State Rooms and Gardens to ensure exceptional visitor care, safety, and a smooth running of the site.
• Supporting the Head of Visitor Operations by helping to manage visitor security infrastructure across London sites, liaising with Security, Police and Government colleagues to ensure risks are well controlled.
• Overseeing the provision of signage and wayfinding, ensuring all London sites remain clear, accessible and aligned with brand guidelines.
• Managing relationships with designers and production contractors, maintaining strong supplier partnerships and ensuring services are delivered to the highest standard.
• Taking responsibility for departmental equipment and temporary building assets, managing procurement, maintenance and lifecycle planning throughout the year.
• Bringing proven experience coordinating and delivering complex projects, working confidently with multiple suppliers and contractors to keep everything on track, on time and on budget.
• Being highly organised and calm under pressure, balancing short-and long-term priorities with ease, always maintaining exceptional attention to detail.
• Being a clear and engaging communicator, quickly building strong working relationships with a wide range of people and adapting your style to suit the situation.
• Using sound judgement to make decisions independently, knowing when to escalate issues.
• Managing diverse stakeholder needs with professionalism, contributing positively to team culture and building strong partnerships across departments.
• Enjoying motivating and supporting others, helping teams perform at their best.
• Identifying and mitigating risk, particularly in relation to security and Health & Safety, ensuring safe and compliant operations at all times.
• Thriving in a fast-paced environment, staying patient and composed even during challenging moments.
• Being digitally confident, with excellent written and numerical skills, alongside strong working knowledge of MS Office.

What we offer:

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us. Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day. We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.