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- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join the Royal Collection Trust, dedicated to preserving royal heritage.
- Benefits: Enjoy 25 days annual leave, rising to 30, plus a generous benefits package.
- Why this job: Make a real impact in a vibrant retail environment at a historic site.
- Qualifications: Experience in retail or ticketing with strong leadership and customer service skills.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
It's inspiring the team to deliver customer experience. Through permanent and seasonal shops across The Official Residencies of His Majesty The King, as well as a growing eCommerce platform, Royal Collection Trust's retail operations sell a wide range of giftware from limited edition porcelain and jewellery to postcards and souvenirs. All of the revenue from these sales is directly invested into the care and conservation of the incredible Royal Collection.
As the Retail and Admissions Assistant Manager at the Palace of Holyroodhouse you’ll drive sales and lead a dedicated team to deliver both an exceptional retail and visitor experience to the site.
Key Responsibilities- Leading a dedicated and enthusiastic front-line team, you’ll make sure they are ready to meet the day’s demands, offering an outstanding service to every visitor who comes through the door.
- You’ll co-ordinate daily team activities and be the first port of call for any queries.
- Guiding, training, and supporting your team, you will ensure that they are motivated and equipped to deliver their very best and achieve budgeted sales targets and KPIs.
- You’ll also oversee the day-to-day operations in the shops and at the admissions desks, including stock movement, visual merchandising, and promotions, as well as reviewing the ticketing procedure to help optimize sales.
- It’s a busy environment and no two days will be the same. You could be running through opening checks ahead of a busy day, or recruiting new talent for your team; you’ll be the driving force behind a truly memorable customer experience.
- With experience in a retail and/or ticketing profession, along with the ability of driving sales and KPIs through exceptional customer service and commercial focus, you’ll be keen to develop your career further in a new environment.
- With strong leadership skills, you will be familiar with recruitment and training processes, and eager to lead a team from the front, developing and encouraging those around you to get the best out of them.
- You’re extremely capable when it comes to IT, confident using a range of systems and with good numeracy skills too.
- Well organised and used to working at pace, you can be relied upon to work flexibly and effectively even when deadlines are challenging and circumstances change.
- With a logical approach to problem solving, you’ll be able to remain calm in a busy environment, using good judgement and initiative to resolve a range of queries.
- Above all, you know what it takes to create the kind of customer experience that leaves a lasting and positive impression.
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. Enjoy 25 days annual leave, rising to 30 days.
Retail and Admissions Assistant Manager in Edinburgh employer: Royal Collection Trust
Contact Detail:
Royal Collection Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Admissions Assistant Manager in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research the Royal Collection Trust and its values. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in a retail environment. Being able to demonstrate your problem-solving skills and how you create memorable experiences for customers will set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re proactive and really interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Retail and Admissions Assistant Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've inspired teams to create memorable experiences for customers in the past.
Highlight Your Leadership Skills: Make sure to emphasise your leadership experience. Talk about how you've guided and motivated teams, and how you’ve tackled challenges head-on. We want to see that you can lead from the front and get the best out of your team.
Be Specific About Your Retail Experience: Detail your previous roles in retail or ticketing, focusing on your achievements in driving sales and meeting KPIs. Use numbers where possible to quantify your success – it makes a stronger impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Royal Collection Trust
✨Know the Royal Collection Trust
Before your interview, dive deep into the Royal Collection Trust's mission and values. Understanding their commitment to customer experience and conservation will help you align your answers with their goals, showing that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led a team in a retail environment. Highlight your experience in motivating staff, driving sales, and achieving KPIs. This will demonstrate that you have the hands-on leadership skills they’re looking for.
✨Prepare for Scenario Questions
Expect questions about how you'd handle busy days or resolve customer queries. Think of scenarios from your past experiences where you successfully managed challenges. This will showcase your problem-solving abilities and calmness under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role. Inquire about team dynamics, training opportunities, or how success is measured in the position. This not only shows your interest but also helps you gauge if the role is right for you.