At a Glance
- Tasks: Lead a team to deliver exceptional visitor experiences at iconic royal sites.
- Company: Join the Royal Collection Trust, home to one of the world's greatest art collections.
- Benefits: Enjoy 25-30 days annual leave, a generous pension plan, and complimentary lunch.
- Other info: Flexible roles available with great opportunities for personal and professional growth.
- Why this job: Be part of a passionate team welcoming visitors from around the globe.
- Qualifications: Experience in team management and a passion for excellent visitor care.
The predicted salary is between 28800 - 43200 £ per year.
Royal Collection Trust provided pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
It’s the collaboration and the community spirit. And it’s presenting one of the world’s greatest art collections. This is what makes working for Royal Collection Trust so different. Our outstanding Visitor Services team help hundreds of thousands of visitors, from around the world, to enjoy magnificent buildings and works of art at The King’s Gallery, the Royal Mews, and when Buckingham Palace opens its doors in the summer.
You’ll offer a warm welcome to every visitor who comes through the door. Helping to lead the front line team, you’ll make sure they are ready to meet the day’s demands, offering a warm welcome to every visitor who comes through the door. Every day, you’ll engage them in briefings, co-ordinate roles and be the first port of call for any queries.
Key responsibilities:
- Duty manage the London sites (The King’s Gallery, the Royal Mews, Buckingham Palace State Rooms and Gardens) on a rota basis, which includes taking full responsibility of the site and exhibits.
- Lead and manage a team of Wardens by making well-informed decisions and ensuring the delivery of an exceptional visitor experience.
- Responsible for the ongoing performance management of a team of Wardens; holding monthly 1:1s, carrying out regular performance reviews, setting and reviewing objectives, giving timely feedback and agreeing development plans where appropriate.
- Responsible for maintaining the highest possible presentation and health and safety standards across the visitor operation, following up with the appropriate teams to rectify issues as they arise.
There are two vacancies, one permanent and one fixed term for six months. Please specify in your application which opportunity you are applying for.
About You:
- Previous experience of managing, leading and motivating a team, ideally in a busy visitor-based environment.
- A genuine desire to work with the public and a passion for delivering excellent visitor care.
- An organised approach with the ability to work effectively under pressure in a busy environment and multitask.
- A proven ability to work effectively as part of a team and be reliable and flexible in approach.
- Excellent administration and IT skills, with a working knowledge of MS Office.
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us. Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day. We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Museums, Historical Sites, and Zoos
Assistant Visitor Services Manager employer: Royal Collection Trust
The Royal Collection Trust offers an exceptional work environment at the iconic Buckingham Palace, where you can play a pivotal role in managing the finances of a national treasure. With a strong emphasis on employee growth and a generous benefits package, including 25 days of annual leave and a non-contributory pension, this is a unique opportunity to contribute to a prestigious institution while enjoying a supportive and collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Visitor Services Manager
✨Tip Number 1
Get to know the Royal Collection Trust inside out! Familiarise yourself with their values, mission, and the amazing art collections they manage. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional visitor care, think of scenarios where you've gone above and beyond for customers. Share these stories during your interview to demonstrate your passion for working with the public.
✨Tip Number 3
Don’t forget to showcase your leadership experience! Whether it’s managing a team or coordinating events, highlight how you’ve motivated others and ensured a smooth operation. This will resonate well with the responsibilities of leading the Wardens.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily tailor your application to match the specific role you’re after, whether it’s the permanent or fixed-term position.
We think you need these skills to ace Assistant Visitor Services Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for visitor services shine through! We want to see your genuine desire to work with the public and deliver excellent visitor care. Share any relevant experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application for the role of Assistant Visitor Services Manager. Highlight your previous experience in managing and motivating teams, especially in busy environments. This will show us you’re the right fit for our team!
Be Organised:We love a well-structured application! Keep it clear and concise, and make sure to address all the key responsibilities mentioned in the job description. This will help us see how you can effectively manage the demands of the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Collection Trust
✨Know the Royal Collection Trust
Before your interview, take some time to research the Royal Collection Trust and its mission. Understanding their values and the significance of the art collections will help you connect with the role and demonstrate your genuine interest in delivering exceptional visitor experiences.
✨Showcase Your Leadership Skills
As an Assistant Visitor Services Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed or motivated a team, especially in busy environments. Highlight how you handled challenges and ensured excellent visitor care.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about how you would manage a busy day at one of the sites, deal with visitor queries, or maintain health and safety standards. Practising these scenarios can help you respond confidently.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, ongoing training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the role is the right fit for you.
