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- Tasks: Research and resolve reported problems while collaborating across teams globally.
- Company: Join a dynamic company focused on innovative solutions and customer satisfaction.
- Benefits: Enjoy flexible working hours, remote options, and opportunities for travel.
- Why this job: Be part of a collaborative culture that values problem-solving and innovation.
- Qualifications: Bachelor’s degree in computer science or related field; 2 years of software support experience required.
- Other info: Ideal for those who thrive under pressure and enjoy working in international environments.
The predicted salary is between 36000 - 60000 £ per year.
The Analyst ensures any reported problem is fully researched, they are able to assess the Business impact of the problem and prioritise a resolution. They participate in the problem-solving process, frequently across many impacted parties/time zones, to ensure that the business standards and requirements are met. The analyst is familiar with multiple approaches to solve a problem and will choose the most appropriate one, delivering a timely and effective solution.
The Analyst may participate in gathering information for new initiatives through interviews with the Business owners and staff, studying the procedures and systems currently in place. They will participate in review designs and proposed systems changes to meet an organisation's requirements ensuring the proposed design will deliver an efficient solution. They will conduct effective QA tasks, including the writing and execution of comprehensive test scripts covering all features of the new functionality, together with ensuring that full Business as Usual testing is covered.
Analysts are responsible to understand current business practices and have a working knowledge of the systems they are assigned to, plus a high level knowledge of associated systems deployed in their Business Community, in order to assist in cross team impact assessment.
Essential Duties And Responsibilities- Review documentation to understand testing requirements, test environments and objectives.
- Identify test data needs and work with appropriate teams to ensure data is available during the testing phases.
- Participate in the defect triage meetings with the project team.
- Outline test scenarios and test cases.
- Conduct peer review of test cases.
- Coordinate testing of applications/products supported as per project plan.
- Provide first/second line support for the Business user on assigned software applications.
- Provide or co-ordinate resolution of issue in line with SLA.
- Monitor progress of open calls and ensure users and other interested parties are kept informed.
- A bachelor’s degree in computer or information science. A business degree may be acceptable if candidate has a strong computer background.
- Experience with Software development and Testing life cycle.
- 2 years’ experience of Customer Software support, troubleshooting and system testing.
- Understanding of Business process reviews, Use Cases, Process Flows.
- Experience with Software development and testing life cycle.
- Ability to work under pressure and to tight deadlines.
- Analytical & Methodical process driven.
- Knowledge of Application Lifecycle Management tools (HP or similar).
- Knowledge of Incident reporting software (Remedy BCM or similar).
- Excellent organizational skills with ability to handle multiple priorities.
- Excellent communication skills – written and verbal.
- Logical problem solving and analytical skills.
- Tenacious - sense of urgency to satisfy customer.
- Flexible approach and adaptable to change.
- Good team player and communicator, flexible in approach, and with a desire to drive forward in I.T.
- Experience in working in an International environment beneficial.
- Flexible working hours and the ability to travel required.
Product Analyst employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Analyst
✨Tip Number 1
Familiarise yourself with the specific software development and testing life cycle. Understanding these processes will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your knowledge of Application Lifecycle Management tools like HP or similar. Being able to discuss these tools confidently can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your analytical and problem-solving skills through real-life examples. Think of situations where you've successfully resolved issues under pressure, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Network with professionals in the field, especially those who have experience in international environments. This can provide you with insights into the role and potentially lead to referrals.
We think you need these skills to ace Product Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software development, testing life cycles, and customer support. Use specific examples that demonstrate your analytical skills and problem-solving abilities, as these are crucial for the Product Analyst role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Discuss how your background aligns with the responsibilities outlined in the job description, particularly your experience with business process reviews and application lifecycle management tools.
Showcase Relevant Skills: Emphasise your understanding of business processes, use cases, and process flows in your application. Highlight any experience you have with incident reporting software and your ability to work under pressure, as these are key skills for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for a Product Analyst.
How to prepare for a job interview at Royal Caribbean Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Product Analyst. Familiarise yourself with problem-solving processes, testing requirements, and how to assess business impacts. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've successfully solved problems or improved processes. Highlight your analytical and methodical approach, as well as your ability to work under pressure and meet tight deadlines.
✨Communicate Effectively
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to discuss how you would communicate with various stakeholders and keep them informed during the testing phases.
✨Familiarise Yourself with Tools
Brush up on your knowledge of Application Lifecycle Management tools and incident reporting software. Being able to discuss these tools and how you've used them in previous roles will show that you're prepared and knowledgeable about the technical aspects of the job.
