Night Housekeeper in Peterborough

Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Housekeeping operation.
• Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected.
• Ensures that all guest orders are handled quickly and knowledgeably.
• Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night.
• Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly.
• Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards.
• Builds a report as a daily handover for the Chief Housekeeper and Butler Manager with any night Suite Movements.
• Updates and maintains Silver Compass.
• To be fully knowledgeable of all in-suite services, amenities, functions and systems.
• Is a continual source of information, help and assistance to all guests and crew.
• Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance.
• Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application.
• Ensures confidentiality when handling sensitive information.
• Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, working/resting hours).
• Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service.
• Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log.
• Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered.
• Maintains a consistent and fair corrective action system.
• Updates, files and maintains any USPH logs, and IPM logs and cockroach traps.
• Ensures that the Silversea product and service standards and procedures are in place and maintained.
• Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed.
• Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire butler team is properly trained on Infection Control & Public Health standards, retaining training records as standard.
• Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities.
• Ensures that all pantries are in compliance with Public Health standards at all times.
• Demonstrates a high and consistent level of organization and management.
• Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service.
• Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions.
• Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance.
• Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner.
• Communicates standards of performance to employees and trains employees effectively on them.
• Complies fully with the Company procedures for talent management including the policies for cross-training, promotion and transfer.
• Strives to create and maintain a positive work environment.
• Mentors the Senior Butler utilizing effective delegation and preparing him/her for taking over the Butler Manager's responsibilities if necessary.
• Keeps self and team members aware of costs, budgets and monitoring procedures.
• Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation.
• Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department.
• Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment.
• Maximises revenue and minimises operating expenses without negatively affecting the product delivered to the guests and crew.
• Controls and approves the night team overtime and working hours.
• Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required.
• Practices preventative maintenance.
• Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs.
• Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management.
• Accountable for meeting Public Health requirements.
• Practices good people management, maintaining proper conduct with all departments around the ship.
• Observes and enforces uniform and grooming standards according to Company policies.
• All other duties as assigned.

QUALIFICATIONS:

• Previous management/supervisory experience in a Housekeeping in a 5 star establishment, hotel or cruise ship or equivalent experience in a 5 star establishment.
• Excellent knowledge of cleaning standards.
• Knowledge and experience of Public Health policies and procedures.
• Able to dispense, use and understand safe applications of cleaning chemicals.
• Good working knowledge of Microsoft applications, Fidelio and hotel operating systems.

LANGUAGE REQUIREMENTS:

• Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.