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For Companies At a Glance
- Tasks: Sell luxury Silversea cruises and provide top-notch customer service through outbound calls.
- Company: Join the Royal Caribbean Group, a leader in the travel industry.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be part of a dynamic team and help create unforgettable travel experiences.
- Qualifications: Fluent English and a passion for customer service are essential.
- Other info: Work in a supportive environment with a focus on collaboration and innovation.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Personal Consultant UK/EMEA (Outbound Cruise Consultant based in London) – Royal Caribbean Group
Join to apply for the Personal Consultant UK/EMEA (Outbound Cruise Consultant based in London) role at Royal Caribbean Group
Role Overview
As a Personal Consultant UK/EMEA (Outbound Cruise Consultant) you will be responsible for selling Silversea cruises and related shore side products and services to the consumer, via outbound telephone sales activities. Utilise web and other lead and inquiry sources to generate sales and grow long-term customer relationships. Develop customer relations by initiating calls, emails or other types of contacts to consumers, selling appropriate voyage and vacation packages. Work directly with the consumers to provide a personalised luxury customer service experience. Work within the global sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term sales goals in line with company vision and values.
Essential Duties And Responsibilities
- Sell Silversea cruises and related shore side products and services, using predominantly outbound consumer contacts, in addition to email and inbound.
- Maintain contact with all clients to ensure high levels of client satisfaction and optimise long-term customer value.
- Employ technical selling skills and product knowledge in all areas to give effective presentation of Silversea products and services.
- Meet assigned monthly, quarterly, and annual targets.
- Manage a high volume sales-focused workload, meet productivity goals, and optimise the selling process through pro-active customer contact.
- Communicate and interact effectively with decision makers, at all levels internally and externally.
Requirements
- Must have fluent English to manage customer interactions, resolve queries effectively, and communicate clearly over the phone or in person.
- Demonstrate ability to interact and cooperate with all company employees.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain professional internal and external relationships that meet company core values.
- Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.
- Proactively establish and maintain effective working team relationships with all support departments.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Travel Arrangements
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Personal Consultant UK/EMEA (Outbound Cruise Consultant based in London) employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Consultant UK/EMEA (Outbound Cruise Consultant based in London)
✨Tip Number 1
Get to know the company inside out! Research Royal Caribbean Group and Silversea cruises so you can chat confidently about their offerings. This will show you're genuinely interested and ready to sell.
✨Tip Number 2
Practice your phone skills! Since you'll be doing a lot of outbound calls, role-play with a friend or family member. This will help you sound natural and engaging when speaking to potential customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Royal Caribbean Group.
We think you need these skills to ace Personal Consultant UK/EMEA (Outbound Cruise Consultant based in London)
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences with cruises or travel that highlight why you're excited about this role. We want to see your enthusiasm for helping others create unforgettable journeys.
Tailor Your Application: Make sure to customise your CV and cover letter for the Personal Consultant position. Highlight relevant skills and experiences that align with the job description. We appreciate when candidates take the time to connect their background to what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We value effective communication, so make sure your writing reflects that. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Royal Caribbean Group!
How to prepare for a job interview at Royal Caribbean Group
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Silversea cruises and the services they offer. Familiarise yourself with their unique selling points and be ready to discuss how you can effectively communicate these to potential customers.
✨Practice Your Sales Pitch
Since this role involves outbound sales, practice your sales pitch beforehand. Role-play with a friend or family member to refine your approach, focusing on how to engage customers and address their needs while maintaining a friendly and professional tone.
✨Showcase Your Customer Service Skills
Be prepared to share examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues or went above and beyond for a client, as this will demonstrate your ability to build long-term relationships with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about team dynamics, sales targets, or how success is measured. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.