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- Tasks: Sell luxurious Silversea cruises and provide personalised customer service.
- Company: Join the award-winning Silversea team, known for ultra-luxury cruise travel.
- Benefits: Competitive pay, career development, and unique travel opportunities.
- Why this job: Combine your passion for travel with a rewarding sales career.
- Qualifications: Fluent English and strong communication skills required.
- Other info: Dynamic, supportive environment with global team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
ABOUT THE COMPANY: Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality. All our ships feature spacious, ocean-view suites with butler service, and most include private verandas, meaning you can sip your champagne from the comfort of your deck while watching the vistas beyond. Our ships sail pole-to-pole to over 900 destinations on all seven continents, leaving (almost) no part of coastline uncovered. We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team.
ROLE OVERVIEW: As a Personal Consultant UK/EMEA (Outbound Cruise Consultant, based in our London Office located in London Chancery Lane) you will be responsible for selling Silversea cruises and related shore side products and services to the consumer, via outbound telephone sales activities. Utilise web and other lead and inquiry sources to generate sales and grow long-term customer relationships. Develop customer relations by initiating calls, emails or other types of contacts to consumers, selling appropriate voyage and vacation packages. Work directly with the consumers to provide a personalised luxury customer service experience. Work within the global sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term sales goals in line with company vision and values.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Sell Silversea cruises and related shore side products and services, using predominantly outbound consumer contacts, in addition to email and inbound.
- Maintain contact with all clients to ensure high levels of client satisfaction and optimise long-term customer value.
- Employ technical selling skills and product knowledge in all areas to give effective presentation of Silversea products and services.
- Meet assigned monthly, quarterly, and annual targets.
- Manage a high volume sales-focused workload, meet productivity goals, and optimise the selling process through pro-active customer contact.
- Communicate and interact effectively with decision makers, at all levels internally and externally.
REQUIREMENTS:
- Must have fluent English to manage customer interactions, resolve queries effectively, and communicate clearly over the phone or in person.
- Demonstrate ability to interact and cooperate with all company employees.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain professional internal and external relationships that meet company core values.
- Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.
- Proactively establish and maintain effective working team relationships with all support departments.
Personal Consultant UK/EMEA (Outbound Cruise Consultant based in Central London) employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Consultant UK/EMEA (Outbound Cruise Consultant based in Central London)
✨Tip Number 1
Get to know the company inside out! Research Silversea's unique offerings and values so you can speak confidently about how you fit into their vision. This will show your genuine interest and help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events to get the inside scoop on what it’s really like to work at Silversea. Personal connections can often lead to job opportunities that aren’t advertised.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your skills and passion for luxury travel. This will come in handy when you’re making those outbound calls or meeting potential colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Silversea team and ready to embark on this exciting journey with us.
We think you need these skills to ace Personal Consultant UK/EMEA (Outbound Cruise Consultant based in Central London)
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight your enthusiasm for exploring the world, especially in relation to cruise travel.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Personal Consultant role. Highlight your sales experience and customer service skills, as these are key to our success at Silversea.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to see why you’d be a great fit for our team. Remember, we appreciate clarity!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Royal Caribbean Group
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Silversea's offerings. Familiarise yourself with their cruise packages, destinations, and unique selling points. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Sales Pitch
Since this role involves outbound sales, practice delivering a concise and engaging sales pitch. Role-play with a friend or family member to simulate the interview environment. Focus on how you would present Silversea's luxury experiences to potential customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for clients. This will demonstrate your ability to create a personalised luxury experience for customers.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
