Housekeeping Manager

POSITION SUMMARY:

• Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.
• Must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities.
• Will take full ownership and accountability for the maintenance and cleanliness and will ensure the flawless delivery of all services to the highest level of expectation.
• Excels at establishing and maintaining a positive working environment and manages performance expectations through open and frequent communication.
• Demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, maintaining a strong floor presence to ensure team members deliver exceptional customer service to guests.
• This position description does not state or imply that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management.
• All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines.
• Each Employee always conducts himself in a professional and courteous manner, consisting of physical and verbal interactions with guests or fellow Employees.

Qualifications:

• Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship (Shipboard experience preferred).
• Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.
• Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis.
• Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew/management, leadership skills and coaching abilities for front line employees and junior management.
• Knowledge of policies and practices involved in the human resources function.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs.
• Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R.
• Demonstrates strong results-oriented management style with proven successes.
• Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount.
• Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, and achievement of quality service standards.
• Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
• Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges.
• Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment.
• Pass Omnia Assessment for Behavior and Cognitive.

Language Requirements:

• Good knowledge of the English language is required. Ability to speak additional languages such as Spanish is preferred.