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- Tasks: Provide exceptional guest service and resolve concerns with professionalism and empathy.
- Company: Join a prestigious 4 or 5-star hotel brand known for excellence.
- Benefits: Competitive salary, career growth, and the chance to work in a dynamic environment.
- Why this job: Be the voice of hospitality and make a real difference in guests' experiences.
- Qualifications: 2-3 years in front desk roles; multilingual skills are a plus.
- Other info: Opportunity to lead by example in a vibrant, team-oriented atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency).
2-3 years background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage.
Essential duties and responsibilities:
- Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike.
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening.
- Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioural analysis.
- Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools.
- As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
Guest Relations Officer - UK employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Officer - UK
✨Tip Number 1
Make sure to brush up on your communication skills! As a Guest Relations Officer, you'll need to speak clearly and cordially with guests. Practise your conversational English and any additional languages you know to stand out.
✨Tip Number 2
Showcase your experience! If you've worked in a 4 or 5-star hotel before, highlight those experiences in your conversations. Share specific examples of how you handled guest concerns or provided exceptional service.
✨Tip Number 3
Be prepared for situational questions! Think about how you'd respond to escalated guest issues or emergencies. Demonstrating your calm composure and problem-solving skills can really impress during interviews.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Guest Relations Officer - UK
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about interacting with guests, make sure your application highlights your ability to communicate clearly and cordially. Use examples from your past experiences to demonstrate how you’ve handled guest interactions, especially in challenging situations.
Tailor Your Experience: We want to see how your background fits the bill! Make sure to emphasise your 2-3 years of experience in a front desk or receptionist role at a 4 or 5-star hotel. If you've got any shipboard experience, don’t forget to mention that too!
Be Professional Yet Personable: Your written application should reflect the professionalism we expect in this role. However, don’t be afraid to let your personality shine through! We’re looking for someone who can connect with guests on a personal level while maintaining a professional demeanor.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Royal Caribbean Group
✨Master Your Communication Skills
Since the role requires clear and cordial communication, practice speaking English distinctly. Consider rehearsing common guest scenarios with a friend or in front of a mirror to boost your confidence. If you speak any additional languages, brush up on key phrases that might come in handy during the interview.
✨Showcase Your Experience
With 2-3 years of experience in a front desk or receptionist role, be ready to share specific examples of how you've handled guest concerns or escalated issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Demonstrate Professionalism
This position demands a high level of professionalism. Dress appropriately for the interview and maintain a calm and composed demeanour throughout. Remember, you're not just interviewing for a job; you're also showcasing how you would represent the brand.
✨Emphasise Your Administrative Skills
As an Officer, you'll need strong administrative skills. Be prepared to discuss your experience with data management, guest metrics, and any tools you've used in previous roles. Highlight how you've taken ownership of your work areas and contributed to maintaining orderliness and cleanliness.
