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For Companies At a Glance
- Tasks: Lead the Front Desk Team to deliver exceptional guest experiences and manage daily operations.
- Company: Join a prestigious cruise line known for its commitment to premium service and guest satisfaction.
- Benefits: Enjoy competitive pay, opportunities for travel, and a dynamic work environment on board.
- Why this job: Be part of a vibrant team that values hospitality and personal growth while making lasting memories for guests.
- Qualifications: 4+ years in a managerial role at a 4-5 star hotel; multilingual skills are a plus.
- Other info: Must be ready to work under pressure and handle diverse guest interactions with professionalism.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.
Qualifications:
- SHIPBOARD Employment type.
- Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
- Experience in handling 100+ guests in a 4–5-star hotel.
- Experience in handling and supervising 30+ Team Members in Guest Services Department.
- Must be willing to work under pressure
- Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).
Essential Duties & Responsibilities:
- All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
- Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
- Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
- Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
- Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
- Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
Front Desk Manager - UK employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Manager - UK
✨Tip Number 1
Familiarise yourself with the specific expectations of a Front Desk Manager in a luxury setting. Research the latest trends in guest relations and premium service to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in 4-5 star hotels or cruise lines. Attend industry events or join relevant online forums to connect with potential colleagues and learn about job openings.
✨Tip Number 3
Prepare to showcase your leadership skills by gathering examples of how you've successfully managed teams and improved guest satisfaction in previous roles. Be ready to discuss specific metrics or outcomes that highlight your impact.
✨Tip Number 4
If you speak additional languages, practice your conversational skills to ensure you're comfortable using them in a professional context. This can set you apart from other candidates and show your commitment to providing exceptional service.
We think you need these skills to ace Front Desk Manager - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk management or similar roles. Emphasise your leadership skills, ability to handle guest interactions, and any experience in a 4-5 star hotel environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you demonstrated exceptional service and leadership, and how you can contribute to the Front Desk Team.
Highlight Language Skills: If you speak additional languages, make sure to mention them prominently in your application. This is particularly important for this role, as it enhances communication with diverse guests.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved guest issues in the past. Highlight your decision-making skills and ability to remain calm under pressure, as these are crucial for the Front Desk Manager position.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Hospitality Skills
As a Front Desk Manager, your ability to provide exceptional service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your experience in handling difficult situations with grace and professionalism.
✨Demonstrate Leadership Experience
This role requires strong leadership skills. Discuss your experience in managing teams, particularly in high-pressure environments. Share how you motivate and develop your team members to ensure they deliver top-notch service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to resolve guest complaints or manage unexpected situations. Think about how you would apply the 'Ability to Resolve Issues' vision in these scenarios.
✨Emphasise Attention to Detail
Attention to detail is key in this role. Be ready to discuss how you ensure accuracy in financial transactions and guest interactions. Provide examples of how your meticulous nature has positively impacted guest satisfaction and operational efficiency.
