Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage all housekeeping functions on board, ensuring top-notch cleanliness and guest satisfaction.
- Company: Join Royal Caribbean International, a leader in the cruise industry known for excellence and innovation.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant work culture on a luxury cruise ship.
- Why this job: Be part of a dynamic team that values service excellence and offers a unique work environment at sea.
- Qualifications: 5-7 years in housekeeping management, strong leadership skills, and a passion for customer service required.
- Other info: Flexibility to work across the fleet and a chance to travel while building your career.
The predicted salary is between 36000 - 60000 ÂŁ per year.
1 day ago Be among the first 25 applicants
The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard.
Overview
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibilities
- In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times.
- Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house.
- Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards.
- Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently.
- Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning.
- Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division.
- Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis.
- Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.).
- Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews.
- Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information.
- Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use.
- Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team.
- Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes.
- Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document.
- Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers.
- Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director.
- Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards.
- Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm.
- Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution.
- Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety.
- Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
- Performs related duties as required.
Hiring Qualifications
- Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually.
- Demonstrates strong results oriented management style with proven successes
- Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards
- Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy
- Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges
- Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment
- Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible
- Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation
- Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs
- Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment
- Completion of high school or equivalent required; bachelors’ degree preferred
Language Requirements:
Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.
Seniority level
- Executive
Employment type
- Contract
Job function
- Management
Industries
- Hospitality
Referrals increase your chances of interviewing at Royal Caribbean Group by 2x
Sign in to set job alerts for “Housekeeper” roles.
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 4 weeks ago
Urmston, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 5 days ago
Manchester, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 2 weeks ago
Swinton, England, United Kingdom 3 days ago
Worsley, England, United Kingdom 2 weeks ago
Worsley, England, United Kingdom 2 days ago
Royton, England, United Kingdom 6 days ago
Greater Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Radcliffe, England, United Kingdom 6 days ago
Urmston, England, United Kingdom 2 days ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 2 weeks ago
Bramhall, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 7 hours ago
Stockport, England, United Kingdom 3 days ago
Stockport, England, United Kingdom 3 days ago
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 week ago
Greater Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 months ago
Manchester, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 2 weeks ago
Bramhall, England, United Kingdom 2 weeks ago
Stockport, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Executive Housekeeper employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Housekeeper
✨Tip Number 1
Familiarise yourself with Royal Caribbean's philosophy of 'Anchored in Excellence'. Understanding their core values will help you align your responses during interviews and demonstrate that you're a good cultural fit for the team.
✨Tip Number 2
Highlight your experience in managing large teams and budgets. Be prepared to discuss specific examples of how you've successfully led housekeeping operations in previous roles, especially in high-pressure environments like hotels or cruise lines.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled guest complaints or operational challenges in the past. This will demonstrate your ability to maintain high standards of service and guest satisfaction.
✨Tip Number 4
If you speak additional languages, make sure to mention this during your interactions. Being multilingual can be a significant asset in a diverse environment like a cruise ship, enhancing communication with both guests and team members.
We think you need these skills to ace Executive Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and management. Focus on your achievements in previous roles, especially those that demonstrate your ability to lead large teams and manage budgets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to maintaining high cleanliness standards. Mention specific examples of how you've successfully managed teams and improved guest satisfaction in past positions.
Highlight Relevant Skills: Emphasise skills that are crucial for the Executive Housekeeper role, such as leadership, problem-solving, and attention to detail. If you have experience with budget management or training staff, make sure to include that.
Showcase Your Knowledge: Demonstrate your understanding of cleaning practices, equipment, and public health standards in your application. This will show that you are well-prepared for the responsibilities of the role and can maintain the company's high standards.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Leadership Skills
As an Executive Housekeeper, you'll be leading a large team. Be prepared to discuss your previous experiences in managing and motivating teams, and provide examples of how you've successfully handled challenges in a leadership role.
✨Demonstrate Knowledge of Standards
Familiarise yourself with Royal Caribbean's cleanliness and maintenance standards. During the interview, highlight your understanding of these standards and how you have implemented similar practices in your past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss specific scenarios where you've had to resolve guest complaints or manage operational issues effectively, showcasing your ability to maintain high service standards.
✨Emphasise Training and Development Experience
Training and mentoring are key aspects of this role. Be ready to talk about your experience in developing team members, including any training programmes you've created or led, and how you've helped individuals progress in their careers.
