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- Tasks: Lead the Front Desk Team to deliver exceptional guest experiences and manage daily operations.
- Company: Join a prestigious cruise line known for its commitment to premium service and guest satisfaction.
- Benefits: Enjoy competitive pay, career development opportunities, and a vibrant work environment.
- Why this job: Be part of a dynamic team that values hospitality and personal growth while making memorable guest connections.
- Qualifications: 4+ years in a managerial role at a 4-5 star hotel; strong leadership and communication skills required.
- Other info: Multilingual candidates preferred; must thrive under pressure and handle diverse guest interactions.
The predicted salary is between 36000 - 60000 £ per year.
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations.
The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.
Qualifications:
- Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel in a 4–5-star hotel experience.
- Must be willing to work under pressure.
- Experience in handling 100+ guests in a 4–5-star hotel.
- Experience in handling and supervising 30+ Team Members in Guest Services Department.
- Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred.
Duties & Responsibilities:
- All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
- Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike.
- Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
- Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis.
- Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools.
- Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations.
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening.
CCI - Front Desk Manager - UK employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCI - Front Desk Manager - UK
✨Tip Number 1
Familiarise yourself with the specific expectations of a Front Desk Manager in a 4-5 star hotel. Research the latest trends in guest relations and premium service to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in boutique hotels. Attend industry events or join online forums to connect with potential colleagues and learn about job openings.
✨Tip Number 3
Prepare to discuss your leadership style and how you handle team dynamics. Be ready to share specific examples of how you've successfully managed a team and improved guest satisfaction in previous roles.
✨Tip Number 4
If you speak additional languages, highlight this skill during your interactions. Being multilingual can set you apart from other candidates and is particularly valuable in a diverse guest environment.
We think you need these skills to ace CCI - Front Desk Manager - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in front desk management and guest relations. Emphasise your leadership skills, ability to handle high-pressure situations, and any experience with managing a team of 30+ members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your previous roles have prepared you for this position. Mention specific examples of how you've enhanced guest experiences and resolved issues effectively.
Showcase Language Skills: If you speak additional languages, make sure to highlight this in both your CV and cover letter. This can set you apart from other candidates and demonstrate your ability to connect with a diverse range of guests.
Prepare for the Interview: Anticipate questions related to guest relations and team management. Be ready to discuss your decision-making process and provide examples of how you've handled escalated guest concerns in a professional manner.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Hospitality Skills
As a Front Desk Manager, your ability to provide exceptional service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your experience in handling difficult situations with grace and professionalism.
✨Demonstrate Leadership Experience
This role requires strong leadership skills. Discuss your experience managing teams, particularly in high-pressure environments. Provide examples of how you've motivated your team and improved performance, as well as how you handle conflicts within the team.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about past experiences where you resolved guest complaints or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Multilingual Abilities
If you speak additional languages, make sure to mention this during the interview. Being able to communicate with a diverse range of guests can set you apart from other candidates. Share any relevant experiences where your language skills enhanced guest interactions.
