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- Tasks: Lead the Front Desk Team to deliver exceptional guest experiences and manage daily operations.
- Company: Join Celebrity Cruises, a leader in premium travel experiences on luxury ships.
- Benefits: Enjoy competitive pay, training opportunities, and a vibrant work environment at sea.
- Why this job: Be the face of hospitality, making memorable connections with guests while developing your leadership skills.
- Qualifications: Strong communication, leadership, and organisational skills; hospitality experience preferred.
- Other info: Multilingual candidates are highly valued; must be prepared for a dynamic, fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, the Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations.
The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team.
This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.
All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required. Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike.
Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results. Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis.
Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools. Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations.
Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening. Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred.
CCI - Front Desk Manager - UK employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCI - Front Desk Manager - UK
✨Tip Number 1
Familiarise yourself with the specific standards and values of Celebrity Cruises. Understanding their WAYS standards and Standards of Excellence will help you align your approach to guest relations and service, making you a more attractive candidate.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you successfully managed a team or resolved conflicts. Highlighting your ability to foster a positive team environment will resonate well with the hiring managers.
✨Tip Number 3
If you speak any additional languages, make sure to mention them during your interactions. Being multilingual can set you apart from other candidates and is particularly valuable in a diverse hospitality environment.
✨Tip Number 4
Prepare for potential situational questions that assess your problem-solving abilities. Think of examples where you effectively handled guest complaints or improved service delivery, as this will demonstrate your capability to meet the role's demands.
We think you need these skills to ace CCI - Front Desk Manager - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and guest relations. Emphasise your leadership skills, communication abilities, and any previous roles that involved managing a team or providing exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to delivering outstanding guest experiences. Mention specific examples of how you've successfully resolved guest issues or improved service quality in past roles.
Showcase Your Skills: Clearly outline your organisational and decision-making skills in your application. Provide examples of how you've managed operations effectively, maintained high standards, and fostered a positive team environment.
Highlight Language Proficiency: If you speak additional languages, make sure to mention them prominently in your application. This can set you apart from other candidates and demonstrate your ability to connect with a diverse range of guests.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Hospitality Skills
As a Front Desk Manager, your ability to provide exceptional service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your understanding of what makes a guest experience memorable.
✨Demonstrate Leadership Qualities
This role requires strong leadership skills. Discuss your experience in managing teams, resolving conflicts, and fostering a positive work environment. Use examples that illustrate your decision-making abilities and how you motivate your team to achieve high standards.
✨Emphasise Attention to Detail
Attention to detail is key in this position. Prepare to discuss how you ensure accuracy in financial transactions and guest interactions. You might want to mention any systems or processes you’ve implemented to maintain high standards in operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints. Think of scenarios where you successfully resolved issues and how you handled escalated situations. This will demonstrate your ability to remain calm and professional under pressure.
