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- Tasks: Supervise gaming tables and ensure smooth operations while providing excellent customer service.
- Company: Join a leading cruise line known for its vibrant entertainment and exceptional guest experiences.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for travel and personal growth.
- Why this job: Be part of an exciting environment where you can lead a diverse team and enhance guest enjoyment.
- Qualifications: Must have 3 years of dealer experience and strong leadership skills; high school diploma required.
- Other info: Shipboard experience is preferred; must be able to stand for long periods.
The predicted salary is between 36000 - 60000 £ per year.
Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.
Hiring Requirements:
- Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stud Poker, Dice and other related table games (shipboard experience preferred).
- Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
- Ability to make decisions based on sound judgment regarding gaming rules and regulations.
- Ability to observe and recognize payout accuracy, Dealer behaviour and associated activities.
- Satisfactory completion of Gaming Board/Commission approved dealer school.
- Ability to utilise customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Celebrity Connections standards.
- Knowledge of policies and practices involved in the human resources function.
- Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work.
- Ability to utilise and administer the disciplinary action process through coaching and counselling to improve performance or recommend termination of employment.
- Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control.
- Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
- Ability to stand and walk for extended periods of time.
- Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and related programs.
- Completion of high school or GED required; university degree preferred.
Casino Supervisor employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casino Supervisor
✨Tip Number 1
Familiarise yourself with the specific games mentioned in the job description, such as Blackjack and American Roulette. Understanding the rules and strategies of these games will not only boost your confidence but also demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Highlight any previous supervisory experience you have, especially in a casino or gaming environment. Be prepared to discuss how you've motivated and managed a team, as this is crucial for the Casino Supervisor role.
✨Tip Number 3
Brush up on your mental arithmetic skills, as quick calculations are essential in this role. Practising calculating odds and payouts can give you an edge and show that you're ready for the fast-paced casino environment.
✨Tip Number 4
Research the company culture and values of StudySmarter. Being able to align your personal values with those of the company can make a strong impression during your interview and show that you're a good fit for the team.
We think you need these skills to ace Casino Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in casino gaming, particularly with Blackjack, American Roulette, and other table games. Emphasise any shipboard experience and your ability to supervise a team.
Craft a Strong Cover Letter: In your cover letter, express your passion for the gaming industry and your customer service skills. Mention specific examples of how you've successfully managed teams and improved performance in previous roles.
Showcase Your Skills: Clearly outline your skills in mental arithmetic, decision-making, and knowledge of gaming rules. Provide examples of how you've used these skills in past positions to enhance guest experiences and ensure compliance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a supervisory role.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Gaming Knowledge
Make sure to brush up on the rules and strategies of the games you'll be supervising, like Blackjack and Roulette. Being able to discuss these confidently will demonstrate your expertise and passion for the role.
✨Highlight Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Discuss your approach to motivating and developing staff, as well as how you handle disciplinary actions when necessary.
✨Demonstrate Quick Thinking
Since the role requires quick mental arithmetic and decision-making, be ready to showcase your ability to calculate odds and payouts on the spot. You might even want to practice some calculations before the interview.
✨Emphasise Customer Service Experience
Customer service is key in a casino environment. Be prepared to share specific instances where you've gone above and beyond to satisfy guests, aligning with the standards expected by the company.
