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For Companies At a Glance
- Tasks: Lead and manage the Casino Department, ensuring smooth operations and guest satisfaction.
- Company: Join a dynamic cruise line known for its vibrant entertainment and exceptional service.
- Benefits: Enjoy competitive pay, career growth opportunities, and a fun work environment on board.
- Why this job: Be part of an exciting team, engage with VIP guests, and enhance your leadership skills.
- Qualifications: 2-5 years of casino management experience; degree in hospitality or business preferred.
- Other info: Experience in a multicultural setting is a plus; shipboard experience is highly valued.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Position Summary:
Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.
Hiring Requirements:
- Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
- Satisfactory completion of Gaming Board/Commission approved dealer school.
- Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
- Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
- Very strong management skills in a multicultural and dynamic environment
- Very strong communication, problem solving, decision making, and interpersonal skills
- Superior customer service, teambuilding and conflict resolution skills
- Strong planning, coaching, organizing, staffing, controlling, and evaluating skills
- Intermediate computer software skills required
- Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
- Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
- Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
- Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casino Manager
✨Tip Number 1
Network with professionals in the casino and hospitality industry. Attend industry events, join relevant online forums, and connect with current or former employees of cruise lines to gain insights and potentially get referrals.
✨Tip Number 2
Familiarise yourself with the latest trends in casino management and customer service. This knowledge can help you stand out during interviews and demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare for situational interview questions by thinking of specific examples from your past experience that showcase your management skills, problem-solving abilities, and how you've handled conflicts in a multicultural environment.
✨Tip Number 4
Research the specific cruise line's values and customer service philosophy. Tailoring your responses to align with their mission can show that you're not just looking for any job, but that you're genuinely interested in contributing to their team.
We think you need these skills to ace Casino Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in casino management, particularly in upscale environments. Emphasise your achievements in revenue generation and guest satisfaction to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your managerial experience and specific skills related to casino operations. Mention your understanding of gaming regulations and your ability to manage diverse teams effectively.
Highlight Relevant Skills: In your application, focus on key skills such as financial management, customer service excellence, and conflict resolution. Provide examples of how you've successfully implemented these skills in previous roles.
Showcase Your Education: If you have a degree in hospitality management or business administration, make sure to mention it prominently. If you’ve completed any relevant training, such as dealer school, include that information as well.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Leadership Skills
As a Casino Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Highlight your experience in coaching and developing staff, as well as resolving conflicts.
✨Understand Financial Management
Be ready to discuss your experience with managing the financial aspects of casino operations. Familiarise yourself with key financial metrics and be prepared to explain how you've identified cost efficiencies and driven revenue growth through promotions or upselling.
✨Emphasise Customer Service Excellence
Customer satisfaction is crucial in the casino industry. Prepare to share specific instances where you've gone above and beyond to ensure guest satisfaction. Discuss your approach to building relationships with VIPs and how you handle customer complaints effectively.
✨Demonstrate Cultural Sensitivity
Given the multicultural environment of a cruise line, it's important to show that you can manage and motivate an international team. Be prepared to discuss your experiences working with diverse groups and how you adapt your management style to suit different cultural backgrounds.
