Leads and manages the ship’s Casino Department, focusing on core functions including:
- Casino operations
- Achieving revenue and guest satisfaction targets
- Maintaining compliance with gaming rules and regulations as per SQM
- Building and maintaining relationships with Casino VIPs
- Directing performance management of the Casino Staff
Hiring Requirements:
- Two to five years of progressive managerial experience in a casino within an upscale hotel, resort, or cruise line (shipboard experience preferred)
- Satisfactory completion of Gaming Board/Commission approved dealer school
- Ability to manage financial aspects of a casino, including cost efficiencies and revenue growth through promotions and up-selling
- Ability to manage headcount to support vessel operations
- Strong management skills in a multicultural environment
- Excellent communication, problem-solving, decision-making, and interpersonal skills
- Superior customer service, team-building, and conflict resolution skills
- Planning, coaching, organizing, staffing, controlling, and evaluating skills
- Intermediate computer skills
- Understanding of basic accounting principles
- Knowledge of customer service principles and evaluation techniques
- Knowledge of HR policies and practices, including managing international staff and disciplinary processes
- Bachelor’s degree in hospitality management, business administration, or related field preferred
Additional Details:
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Other
- Industries: Hotels and Motels
Casino Manager employer: Royal Caribbean Group
Royal Caribbean Group is an exceptional employer, offering a dynamic work environment in Weybridge, UK, where innovation meets sustainability. Employees benefit from a strong culture of collaboration and continuous learning, with ample opportunities for professional growth in the rapidly evolving field of alternative fuels and decarbonization. Join us to be part of a forward-thinking team dedicated to making a meaningful impact on the future of maritime operations.
