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For Companies At a Glance
- Tasks: Lead daily casino operations and manage guest relations while ensuring compliance with gaming rules.
- Company: Join a dynamic team in the exciting world of casino management on cruise lines and resorts.
- Benefits: Enjoy competitive pay, opportunities for growth, and a vibrant work environment.
- Why this job: Be part of a thrilling industry where you can develop leadership skills and make impactful decisions.
- Qualifications: Must have at least one year as a Senior Casino Supervisor and strong decision-making skills.
- Other info: Experience in shipboard operations is preferred; a degree in hospitality or business is a plus.
The predicted salary is between 28800 - 43200 £ per year.
POSITION SUMMARY
In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff.
Hiring Requirements:
- Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred)
- One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels.
- Ability to make decisions based on sound judgment regarding rules and regulations.
- Ability to observe and recognize payout accuracy, dealer behavior and associated activities.
- Satisfactory completion of Gaming Board/Commission approved dealer school.
- Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
- Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.
- Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
- Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs.
- Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred
Assistant Casino Manager employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Casino Manager
✨Tip Number 1
Make sure to highlight your experience in managing casino operations, especially if you have worked on cruise ships or in resorts. This will show that you understand the unique challenges and dynamics of a casino environment.
✨Tip Number 2
Demonstrate your ability to make sound decisions regarding gaming rules and regulations. You can do this by preparing examples from your past experiences where you successfully navigated compliance issues.
✨Tip Number 3
Showcase your financial management skills by discussing any previous roles where you identified cost efficiencies or drove revenue growth through promotions. This will illustrate your capability to manage the financial aspects of a casino operation.
✨Tip Number 4
Emphasize your leadership abilities, particularly in managing diverse teams. Share specific instances where you motivated and developed staff, as this is crucial for the Assistant Casino Manager role.
We think you need these skills to ace Assistant Casino Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience as a Senior Casino Supervisor or any supervisory roles in casino operations. Detail your achievements and how they align with the responsibilities of an Assistant Casino Manager.
Showcase Decision-Making Skills: Provide examples of situations where you made sound judgments regarding gaming rules and regulations. This will demonstrate your ability to handle compliance and operational challenges effectively.
Demonstrate Financial Acumen: Include specific instances where you successfully managed financial aspects of casino operations, such as identifying cost efficiencies or driving revenue growth through promotions. This will highlight your capability in managing the casino's financial health.
Emphasize Leadership and Staff Management: Discuss your experience in managing and developing staff, particularly in a multicultural environment. Mention any strategies you used to motivate employees and improve performance, as this is crucial for the role.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Leadership Skills
As an Assistant Casino Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, especially in a casino environment. Highlight specific examples where you successfully managed staff and improved operations.
✨Demonstrate Your Knowledge of Compliance
Understanding gaming rules and compliance is crucial. Familiarize yourself with the relevant regulations and be ready to explain how you've ensured compliance in past roles. This will show that you can maintain high standards in the casino.
✨Discuss Financial Acumen
The role requires managing financial aspects effectively. Prepare to talk about your experience with budgeting, expense reduction, and revenue growth strategies. Use concrete examples to illustrate your ability to enhance profitability.
✨Emphasize Customer Service Excellence
Customer satisfaction is key in the casino industry. Be ready to share your approach to providing exceptional service and how you've handled guest relations in the past. Highlight any techniques you've used to assess and improve customer satisfaction.
