Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily casino operations, manage staff, and ensure guest satisfaction.
- Company: Join a dynamic team in the exciting world of casino entertainment.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant work environment.
- Why this job: Be part of a thrilling industry while developing leadership skills and making an impact.
- Qualifications: Must have at least one year as a Senior Casino Supervisor and relevant supervisory experience.
- Other info: Experience in shipboard operations is preferred; a degree in hospitality or business is a plus.
The predicted salary is between 36000 - 60000 £ per year.
In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff.
Hiring Requirements:
- Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred)
- One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels.
- Ability to make decisions based on sound judgment regarding rules and regulations.
- Ability to observe and recognize payout accuracy, dealer behavior and associated activities.
- Satisfactory completion of Gaming Board/Commission approved dealer school.
- Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
- Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
- Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.
- Knowledge of policies and practices involved in the human resources function.
- Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work.
- Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
- Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs.
- Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Casino Manager
✨Tip Number 1
Familiarise yourself with the specific gaming rules and regulations that apply to the casino environment. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and operational excellence.
✨Tip Number 2
Network with current or former employees in similar roles, especially those with shipboard experience. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to motivate and develop staff will resonate well with hiring managers.
✨Tip Number 4
Research the latest trends in customer service within the casino industry. Being able to discuss innovative service strategies during your interview will set you apart and show that you're proactive about enhancing guest experiences.
We think you need these skills to ace Assistant Casino Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your time as a Senior Casino Supervisor. Emphasise any shipboard experience and specific achievements that demonstrate your ability to manage casino operations effectively.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Assistant Casino Manager. Mention your understanding of gaming rules and regulations, and how your decision-making skills can contribute to the casino's success.
Showcase Leadership Skills: Provide examples in your application that showcase your leadership abilities. Discuss how you've motivated and developed staff in previous roles, and how you’ve managed financial aspects to drive revenue growth.
Highlight Customer Service Experience: Since customer service is crucial in this role, include specific instances where you've successfully assessed customer needs and improved satisfaction. This will demonstrate your knowledge of service principles and your commitment to guest relations.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Leadership Skills
As an Assistant Casino Manager, you'll need to demonstrate your ability to lead and manage a team. Be prepared to share specific examples of how you've successfully motivated and developed staff in previous roles, especially in high-pressure environments.
✨Understand Compliance and Regulations
Familiarise yourself with the gaming rules and regulations relevant to the position. During the interview, be ready to discuss how you ensure compliance in operations and how you've handled any compliance issues in the past.
✨Highlight Financial Acumen
Since managing the financial aspects of a casino operation is crucial, come prepared with examples of how you've identified cost efficiencies or driven revenue growth in previous roles. This could include successful promotional strategies or upselling techniques.
✨Demonstrate Customer Service Excellence
Customer satisfaction is key in the casino industry. Be ready to talk about your approach to providing exceptional service, including any techniques you've used to assess customer needs and improve service standards.
