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- Tasks: Lead daily casino operations, manage staff, and ensure guest satisfaction.
- Company: Join a dynamic team in the exciting world of casino management.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant work environment.
- Why this job: Be part of a thrilling industry while developing leadership skills and making an impact.
- Qualifications: Must have at least one year as a Senior Casino Supervisor and relevant supervisory experience.
- Other info: Experience in shipboard operations is preferred; a degree in hospitality or business is a plus.
The predicted salary is between 36000 - 60000 £ per year.
In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff.
Hiring Requirements:
- Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred)
- One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels.
- Ability to make decisions based on sound judgment regarding rules and regulations.
- Ability to observe and recognize payout accuracy, dealer behavior and associated activities.
- Satisfactory completion of Gaming Board/Commission approved dealer school.
- Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
- Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
- Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.
- Knowledge of policies and practices involved in the human resources function.
- Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work.
- Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
- Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs.
- Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Assistant Casino Manager employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Casino Manager
✨Tip Number 1
Network with current and former employees in the casino industry, especially those who have worked on cruise ships. They can provide valuable insights into the company culture and what it takes to succeed in the role of Assistant Casino Manager.
✨Tip Number 2
Familiarise yourself with the latest gaming regulations and compliance standards. Being well-versed in these areas will demonstrate your commitment to maintaining high operational standards and could set you apart from other candidates.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant experiences where you've successfully managed a team or improved operational efficiency. Highlighting these experiences during interviews can help illustrate your capability to manage staff effectively.
✨Tip Number 4
Prepare to discuss specific strategies for enhancing guest relations and increasing revenue through promotions. Having concrete ideas ready will show that you're proactive and ready to contribute to the casino's success from day one.
We think you need these skills to ace Assistant Casino Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your time as a Senior Casino Supervisor. Emphasise any shipboard experience and specific achievements that demonstrate your ability to manage casino operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the casino industry and your understanding of the role. Mention your decision-making skills, experience with compliance, and how you can contribute to guest relations and staff management.
Highlight Relevant Skills: In your application, clearly outline your skills in financial management, customer service, and human resources. Provide examples of how you've successfully managed teams and improved operational efficiency in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a managerial role.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Leadership Skills
As an Assistant Casino Manager, you'll need to demonstrate your ability to lead and manage a team. Be prepared to share specific examples of how you've successfully motivated and developed staff in previous roles.
✨Understand Compliance and Regulations
Familiarise yourself with gaming rules and regulations, as compliance is crucial in this role. During the interview, discuss your experience with maintaining compliance and how you ensure that operations run smoothly within legal frameworks.
✨Highlight Financial Acumen
Be ready to talk about your experience managing financial aspects of casino operations. Discuss any strategies you've implemented for cost reduction and revenue growth, as these will be key to your success in the role.
✨Demonstrate Customer Service Expertise
Customer satisfaction is vital in the casino industry. Prepare to discuss your approach to providing exceptional service and how you've handled guest relations in past positions, showcasing your ability to assess needs and deliver quality service.
