At a Glance
- Tasks: Support the Casino Host with marketing, VIP services, and event promotions onboard.
- Company: Join Royal Caribbean International, a leader in cruise experiences and entertainment.
- Benefits: Enjoy a dynamic work environment, travel opportunities, and employee perks.
- Other info: Opportunity to step up as Acting Casino Host and gain valuable industry insights.
- Why this job: Be part of a fun team creating memorable experiences for guests while developing your skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
The predicted salary is between 24000 - 36000 £ per year.
POSITION SUMMARY
The introductory position of Assistant Casino Host (CAHA) will provide support to the Casino Host (CAHT) onboard each ship. The CAHA will assist in all onboard areas of Casino Marketing and VIP Services. This includes, but is not limited to, all administrative duties & reporting, pre and post cruise preparations, casino rewards and player program responsibilities, advertising & signage, casino tournaments, promotions, special events and casino groups.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM Policies and Procedures, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee always conducts oneself in a professional and courteous manner. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
The position of Assistant Casino Host reports directly to the Casino Host. Player program and marketing guidance will be communicated to the shipboard casino teams from the Traveling Casino Host, Manager, Casino Marketing & VIP Services-Shipside and/or Director of Casino Marketing. Casino Management may assign additional duties and responsibilities as needed in order to enhance the overall onboard gaming and guest experience to elevate NPS and drive revenue.
· Create and promote a fun & exciting atmosphere for casino guests at all
times.
· Diligently recruits new players to enroll in Club Royale Rewards Program.
· Provide VIP services desk and casino floor coverage as needed to maximize guest interaction.
· Upsell, assists and operates Casino tournaments, events and promotions.
· Continuous learning and comprehension all casino segments operations including Club Royale, Partnerships and Royal Reps.
· Knowledgeable of all shoreside casino marketing offers including terms & conditions of each offer and the qualifying components.
· Understands casino products and gaming, theoretical and actual win/loss, tier points, status and rewards efficient for verbal communication
· Acquire a strong working knowledge of the following essential software systems: Aristocrat Oasis’ Super Playmate & Omniview, Genesis Pit Watch, Fidelio, CRMS, Siebel, Silverware, Tournament Director and Multimedia, Sharepoint and Smartsheets.
· Learn all aspects of Business Intelligence reporting, Arrivals Report, Player Tracking File, Tier Ranking report, EOV Report, Host Folio Comp Report, OBC Report, F&Q Report, Crystal reporting and all Closing Voyage Paperwork.
· Daily reporting, including but not limited to; collating daily figures, cruise reports, PC rewards, buddy list, accurate recording of weekly & monthly promotional figures; all to be completed within set timeframes.
· Export Oasis and Bravo reports in order to monitor the daily play of all casino members in order to issue complimentary items based on play.
· Daily preparation for all complimentary issuance; this includes Instant Rewards Certificates, Tier level upgrades, comp drink cards TTO Prime issued, memos sent for all bookings & reservations, amenities arranged to guest staterooms & any other player requests.
· Perform all forms of redemptions throughout the course of a cruise including slot play promotions, mid and end of cruise point redemption.
· Organize all upcoming cruise preparations; such as guest count confirmations,
welcome letters, Prime TTO sticker for SeaPass cards, amenities & pre-cruise reservation requests and PCP.
· Ensure all onboard marketing collateral & advertising is in place. This includes the accuracy & timeliness of all written verbiage being utilized, signage displayed & casino announcements made.
· Operate effectively and responsibly under minimal supervision.
· Complete all given tasks and responsibilities in an accurate and timely manner with attention to detail.
· Follow all casino SQM and SOP guidelines.
· Attend casino related meetings and workshops as requested.
· Maintain correct inventory levels by reviewing stock on a regular basis & placing orders in a timely manner.
· Step-up and perform the full duties of the Casino Host, when required
· Fulfill the role of Acting Casino Host in the event of an absence, which may include transferring to a different ship operation.
· Perform any other job-related duties as assigned. The omission of specific duties does not preclude the supervisor or management from assigning duties that are logically related to the position. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.
Assistant Casino Host in Telford employer: Royal Caribbean Group
Royal Caribbean International is an exceptional employer, offering a vibrant work culture that prioritises employee engagement and growth. As an Assistant Casino Host, you will thrive in a dynamic environment aboard our ships, where continuous learning and professional development are encouraged. With competitive benefits and the unique opportunity to connect with guests from around the world, you'll play a vital role in creating memorable experiences while advancing your career in the exciting cruise industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Casino Host in Telford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Royal Caribbean Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Royal Caribbean Group
Don't be shy about reaching out to Royal Caribbean Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Casino Host in Telford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Royal Caribbean Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Royal Caribbean Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
