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- Tasks: Support the Casino Host with marketing, VIP services, and event promotions onboard.
- Company: Join Royal Caribbean International, a leader in cruise experiences and entertainment.
- Benefits: Enjoy a dynamic work environment, opportunities for travel, and employee perks.
- Why this job: Be part of a fun team creating memorable experiences for guests while developing your skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Opportunity to step up as Acting Casino Host and gain valuable industry insights.
The predicted salary is between 24000 - 36000 £ per year.
POSITION SUMMARY
The introductory position of Assistant Casino Host (CAHA) will provide support to the Casino Host (CAHT) onboard each ship. The CAHA will assist in all onboard areas of Casino Marketing and VIP Services. This includes, but is not limited to, all administrative duties & reporting, pre and post cruise preparations, casino rewards and player program responsibilities, advertising & signage, casino tournaments, promotions, special events and casino groups.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM Policies and Procedures, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee always conducts oneself in a professional and courteous manner. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
The position of Assistant Casino Host reports directly to the Casino Host. Player program and marketing guidance will be communicated to the shipboard casino teams from the Traveling Casino Host, Manager, Casino Marketing & VIP Services-Shipside and/or Director of Casino Marketing. Casino Management may assign additional duties and responsibilities as needed in order to enhance the overall onboard gaming and guest experience to elevate NPS and drive revenue.
· Create and promote a fun & exciting atmosphere for casino guests at all
times.
· Diligently recruits new players to enroll in Club Royale Rewards Program.
· Provide VIP services desk and casino floor coverage as needed to maximize guest interaction.
· Upsell, assists and operates Casino tournaments, events and promotions.
· Continuous learning and comprehension all casino segments operations including Club Royale, Partnerships and Royal Reps.
· Knowledgeable of all shoreside casino marketing offers including terms & conditions of each offer and the qualifying components.
· Understands casino products and gaming, theoretical and actual win/loss, tier points, status and rewards efficient for verbal communication
· Acquire a strong working knowledge of the following essential software systems: Aristocrat Oasis’ Super Playmate & Omniview, Genesis Pit Watch, Fidelio, CRMS, Siebel, Silverware, Tournament Director and Multimedia, Sharepoint and Smartsheets.
· Learn all aspects of Business Intelligence reporting, Arrivals Report, Player Tracking File, Tier Ranking report, EOV Report, Host Folio Comp Report, OBC Report, F&Q Report, Crystal reporting and all Closing Voyage Paperwork.
· Daily reporting, including but not limited to; collating daily figures, cruise reports, PC rewards, buddy list, accurate recording of weekly & monthly promotional figures; all to be completed within set timeframes.
· Export Oasis and Bravo reports in order to monitor the daily play of all casino members in order to issue complimentary items based on play.
· Daily preparation for all complimentary issuance; this includes Instant Rewards Certificates, Tier level upgrades, comp drink cards TTO Prime issued, memos sent for all bookings & reservations, amenities arranged to guest staterooms & any other player requests.
· Perform all forms of redemptions throughout the course of a cruise including slot play promotions, mid and end of cruise point redemption.
· Organize all upcoming cruise preparations; such as guest count confirmations,
welcome letters, Prime TTO sticker for SeaPass cards, amenities & pre-cruise reservation requests and PCP.
· Ensure all onboard marketing collateral & advertising is in place. This includes the accuracy & timeliness of all written verbiage being utilized, signage displayed & casino announcements made.
· Operate effectively and responsibly under minimal supervision.
· Complete all given tasks and responsibilities in an accurate and timely manner with attention to detail.
· Follow all casino SQM and SOP guidelines.
· Attend casino related meetings and workshops as requested.
· Maintain correct inventory levels by reviewing stock on a regular basis & placing orders in a timely manner.
· Step-up and perform the full duties of the Casino Host, when required
· Fulfill the role of Acting Casino Host in the event of an absence, which may include transferring to a different ship operation.
· Perform any other job-related duties as assigned. The omission of specific duties does not preclude the supervisor or management from assigning duties that are logically related to the position. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.
Assistant Casino Host employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Casino Host
✨Tip Number 1
Familiarise yourself with the casino environment and operations. Understanding how casinos function, including player programs and marketing strategies, will give you an edge in interviews and discussions.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Demonstrate your customer service skills. Since the role involves interacting with guests, showcasing your ability to create a fun and engaging atmosphere will be crucial during any interviews.
✨Tip Number 4
Research the specific software systems mentioned in the job description. Familiarity with tools like Aristocrat Oasis and CRMS can set you apart from other candidates who may not have this knowledge.
We think you need these skills to ace Assistant Casino Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, marketing, or hospitality. Emphasise any previous roles where you interacted with guests or managed events, as these skills are crucial for the Assistant Casino Host position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you, such as creating a fun atmosphere for guests or your ability to upsell casino promotions.
Showcase Relevant Skills: In your application, highlight skills that align with the job requirements, such as proficiency in software systems mentioned (like Oasis or CRMS), strong communication abilities, and attention to detail in reporting and administrative tasks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Royal Caribbean Group
✨Know the Casino Inside Out
Familiarise yourself with the various aspects of casino operations, including player programs and marketing strategies. Understanding the Club Royale Rewards Program and other promotions will show your enthusiasm and readiness to contribute.
✨Demonstrate Customer Service Skills
As an Assistant Casino Host, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past, highlighting your ability to create a fun and exciting atmosphere.
✨Be Ready for Technical Questions
You’ll need to work with various software systems like Aristocrat Oasis and CRMS. Brush up on your technical skills and be prepared to discuss any relevant experience you have with similar systems or data reporting.
✨Show Your Team Spirit
This role requires collaboration with the Casino Host and other team members. Be ready to discuss how you work well in a team environment and share examples of how you've supported colleagues in previous roles.