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- Tasks: Manage and optimise the Vet Express D2C model for better pet owner experiences.
- Company: Join Mars, a purpose-driven company with a focus on building a better tomorrow.
- Benefits: Competitive salary, bonuses, and access to top-notch learning resources.
- Why this job: Make a real impact in the pet care industry while developing your skills.
- Qualifications: Experience in E-Commerce Sales or Digital Marketing with strong relationship-building skills.
- Other info: Collaborative environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
The Vet Express Manager will focus on the project management and execution of the Vet Express D2C model. The Vet Express manager will also focus on everyday management of the D2C value proposition, driving continuous improvements and efficiencies over time in close collaboration with the UK Sales team and working in conjunction with D2C experts to maximise Vet recommendation, pet owner experience, and conversion.
Responsibilities include:
- Management of the UK Vet Express system, including service development road map and day-to-day operations.
- Monitor, analyse and report performance of key Vet Express metrics, as well as creation and socialisation of clear dashboards.
- Define pricing guidelines, regularly monitor and provide recommendations to the Pet Professional Director to ensure market competitiveness.
- Collaborate with the UK demand team to understand pain points for Clinics and Pet Owners to improve digital recommendation and conversion.
- Coordinate and deliver roadmap on service/tool improvements to drive short- and long-term value alongside Vet Source, UK Demand and D2C Experts.
- Enrich service level over time (take actions to improve NPS).
- Optimise any appropriate media, clinic and trade show communications to drive visibility and use of Vet Express.
- Define and optimise CRM flows including, but not limited to, initial recommendation, follow up for non-order, follow up for drop off, reactivation, engagement, and complimentary products.
- Develop long-term plan to scale solution with Corporate Vet Chains, Independents and Pet Rescue centres.
What are we looking for:
- Proven experience in E-Commerce Sales or Digital Marketing.
- Strong commercial mindset.
- Capable of developing and building relationships across a matrix organisation.
What can you expect from Mars?
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Vet Express Manager in Castle Cary employer: Royal Canin
Contact Detail:
Royal Canin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vet Express Manager in Castle Cary
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Vet Express or D2C models. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in E-Commerce Sales or Digital Marketing. Bring them along to interviews to demonstrate your commercial mindset.
✨Tip Number 3
Be proactive! If you see a gap or an area for improvement in the Vet Express model, don’t hesitate to share your ideas during interviews. It shows you're already thinking about how to drive efficiencies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Vet Express Manager in Castle Cary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Vet Express Manager role. Highlight your experience in E-Commerce Sales or Digital Marketing, and don’t forget to showcase any project management skills you have. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Vet Express D2C model and how you can drive improvements. Keep it engaging and make sure it reflects your personality – we love a bit of flair!
Showcase Your Commercial Mindset: In your application, be sure to demonstrate your strong commercial mindset. Share examples of how you've developed relationships across teams or improved processes in previous roles. We’re looking for someone who can think strategically and act decisively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Royal Canin
✨Know Your D2C Inside Out
Make sure you understand the Direct-to-Consumer (D2C) model thoroughly. Familiarise yourself with how it works, its benefits, and challenges. Be ready to discuss how you can drive improvements and efficiencies in this area.
✨Showcase Your Commercial Mindset
Prepare examples that demonstrate your strong commercial mindset. Think about times when you've successfully driven sales or improved a value proposition. Highlight your ability to analyse metrics and make data-driven decisions.
✨Build Relationships Like a Pro
Since this role involves collaboration across various teams, be prepared to talk about your experience in building relationships within a matrix organisation. Share specific instances where your relationship-building skills led to successful outcomes.
✨Be Ready to Discuss CRM Strategies
Understand the importance of CRM flows in enhancing customer engagement. Come equipped with ideas on how to optimise these processes, including follow-ups and reactivation strategies, to improve the overall pet owner experience.
