At a Glance
- Tasks: Support veterans with claims and provide expert guidance through the process.
- Company: Join the Royal British Legion, dedicated to helping the Armed Forces community.
- Benefits: 28 days holiday, flexible working, generous pension, and professional development opportunities.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working remotely.
- Qualifications: Experience in casework and a passion for helping others.
About The Role
Are you passionate about helping others? Do you want to be part of a team that have a real impact on people’s lives? We are looking for a War Pension & Armed Forces Compensation Caseworker to join our War Pension & Armed Forces Compensation Service providing tribunal representation, advice, guidance and case management to beneficiaries, ensuring Royal British Legion’s commitment to support the Armed Forces Community and the needs of beneficiary are at the centre of all that we do.
This role will see you as the main point of contact for individuals navigating the complexities of their claims, reviews, reconsiderations, and appeals related to both the Service Pension Order and the Armed Forces Compensation Scheme. You will manage your own caseload, guiding beneficiaries through the entire process with empathy, expertise, and a commitment to putting their needs first.
Reporting to the War Pension & ARCS Manager, key responsibilities will include:
- Provide specialist advice on War Pensions and Armed Forces Compensation, ensuring all guidance is accurate and reflects current legislation
- Manage a diverse caseload, preparing cases from initial claims through to the appeals process and providing ongoing support to beneficiaries
- Conduct in-depth analysis of case files and paperwork, preparing for key dates and providing beneficiaries with clear information, guidance, and advice at every stage
- Support beneficiaries through appointments and tribunals, summarizing findings, setting expectations, and outlining next steps
- Maintain detailed and accurate case records using our case management systems
- Identify and address additional needs of beneficiaries, referring them to other RBL teams
- Collaborate with other services within the RBL to ensure a coordinated and comprehensive approach to supporting beneficiaries
This role requires a high degree of accountability, a strong eye for detail, and a deep understanding of the needs of the Armed Forces community. If you are a compassionate professional with a background in complex casework and a commitment to helping others, we encourage you to apply.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).
Employee benefits include:
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert.
Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
War Pension & Armed Forces Compensation Caseworker employer: Royal British Legion
Joining the Royal British Legion as a War Pension & Armed Forces Compensation Caseworker means becoming part of a dedicated team that truly makes a difference in the lives of the Armed Forces community. With a strong commitment to employee well-being, we offer generous benefits including enhanced leave, flexible working options, and comprehensive development opportunities, all while fostering a supportive and inclusive work culture. This role allows you to work remotely, providing you with the flexibility to balance your professional and personal life while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land War Pension & Armed Forces Compensation Caseworker
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the Armed Forces community. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to casework and the Armed Forces. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Show your passion for helping others during interviews. Share personal stories or experiences that highlight your commitment to supporting the Armed Forces community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the latest opportunities right there.
We think you need these skills to ace War Pension & Armed Forces Compensation Caseworker
Some tips for your application 🫡
Show Your Passion:Make sure to express your passion for helping others in your application. We want to see that you genuinely care about making a difference in the lives of beneficiaries, so share any relevant experiences that highlight this.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of War Pension & Armed Forces Compensation Caseworker. Highlight your experience with case management and your understanding of the Armed Forces community.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate well-structured responses that get straight to the point, especially when discussing your skills and experiences related to the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. This way, your application will be directly reviewed by our team, ensuring it gets the attention it deserves!
How to prepare for a job interview at Royal British Legion
✨Know Your Stuff
Make sure you brush up on the specifics of War Pensions and the Armed Forces Compensation Scheme. Familiarise yourself with current legislation and recent changes, as this will show your commitment and expertise during the interview.
✨Empathy is Key
Since this role involves supporting beneficiaries through complex processes, be prepared to demonstrate your empathetic approach. Share examples from your past experiences where you've successfully helped individuals navigate difficult situations.
✨Showcase Your Case Management Skills
Be ready to discuss your experience managing a diverse caseload. Highlight your organisational skills and how you ensure accuracy in case records, as this is crucial for the role. Use specific examples to illustrate your methods.
✨Prepare Questions
Think of insightful questions to ask about the team dynamics and how they collaborate with other services within the RBL. This shows your interest in the role and helps you understand how you can contribute effectively.
