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- Tasks: Lead a passionate team to provide exceptional support for our armed forces charity.
- Company: Join a national charity dedicated to supporting the armed forces community.
- Benefits: Enjoy generous pension contributions and opportunities for professional growth.
- Why this job: Make a real difference while leading a supportive and flexible team.
- Qualifications: Experience in customer care and team leadership is essential.
- Other info: Work hybrid with at least two days in London, plus remote flexibility.
The predicted salary is between 30000 - 42000 £ per year.
A national charity focused on armed forces seeks a Supporter Care Manager to lead its Supporter Care Team in the UK. You will ensure all supporters receive exceptional service, from handling donations to managing complaints. The role involves driving efficiency and leading by example in a supportive environment.
If you are passionate about customer care and team motivation, this position offers a minimum of two days a week in London with flexibility for remote work. Employee benefits include generous pension contributions and professional development opportunities.
Supporter Care Manager — Lead a High-Impact, Hybrid Team employer: Royal British Legion
Contact Detail:
Royal British Legion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Manager — Lead a High-Impact, Hybrid Team
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those involved with supporter care. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show your passion! When you get the chance to speak with potential employers, let your enthusiasm for customer care shine through. Share stories of how you've gone above and beyond for supporters in past roles.
✨Tip Number 3
Prepare for the interview by researching the charity's mission and values. Tailor your answers to reflect how your experience aligns with their goals, especially in leading a high-impact team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Supporter Care Manager — Lead a High-Impact, Hybrid Team
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us see your enthusiasm for customer care shine through. Share specific examples of how you've gone above and beyond to support customers in previous roles. This will help us understand your commitment to exceptional service.
Highlight Your Leadership Skills: As a Supporter Care Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've motivated a team or driven efficiency in a supportive environment. We want to know how you can inspire others!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Use keywords from the job description and relate your experiences directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Royal British Legion
✨Know the Charity Inside Out
Before your interview, make sure you research the charity thoroughly. Understand their mission, values, and recent initiatives. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Care Skills
Prepare specific examples of how you've provided exceptional customer service in the past. Think about times when you handled complaints or went above and beyond for supporters. This will demonstrate your capability to lead a Supporter Care Team effectively.
✨Emphasise Team Leadership Experience
Be ready to discuss your leadership style and how you motivate teams. Share stories that highlight your ability to drive efficiency while maintaining a supportive environment. This is crucial for a role that involves leading a hybrid team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team's current challenges or how success is measured in the role. This shows your proactive attitude and genuine interest in contributing to the charity's mission.
