Support Services Administrator in Stafford

About The Role

This is a role with real purpose, where great administration and customer service make a visible difference every day. As Support Services Administrator, you'll play a key part in keeping business functions running smoothly while helping to deliver a welcoming, professional experience for visitors, supporters, volunteers and colleagues. It's a varied position that supports a nationally significant organisation and contributes directly to its mission and values.

Key Responsibilities

• You’ll be a first point of contact for a wide range of enquiries, providing friendly, efficient customer service primarily by phone and email, with occasional in‑person support as required.
• Your work will span core administration, membership processing, record keeping and system support, as well as assisting with internal communications and the smooth delivery of events.
• You’ll work closely with teams across the organisation, helping to maintain accurate data, consistent processes and high standards of service.
• This role is ideal for someone organised, approachable and able to thrive in a busy environment.
• You’ll enjoy balancing detail‑focused tasks with people‑facing responsibilities, spotting issues early and helping to find practical solutions.

In return, you’ll be part of a supportive, collaborative team in a unique setting, where your contribution helps ensure every interaction reflects care, professionalism and respect.

Working Hours

The role is onsite at the National Memorial Arboretum, Burton‑on‑Trent (DE13 7AR) and is worked Thursday to Saturday, 9:00am‑5:00pm, with a one‑hour unpaid break each day. The working hours and days for this role are fixed and non‑negotiable. Applicants should only apply if they are fully willing and able to meet this working pattern.

Employee Benefits

• 28 days paid holiday per year (plus bank holidays) pro rata, increasing to 29 days after 2 years and 30 days after 5 years pro rata.
• Plus, the ability to buy up to 1 working week of additional leave pro rata.
• Contributory pension scheme – min 2% employee contribution with 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution.
• Death‑in‑service Life Assurance, with a benefit of 3x annual salary.
• Employee Assistance Programme.
• Reward Hub online benefits platform with extensive offers and discounts.

About the National Memorial Arboretum

The Arboretum is the UK's leading year‑round centre of Remembrance and a proud part of the Royal British Legion. Spread across 150 acres, it is home to more than 350 memorials, including the nationally significant Armed Forces Memorial, paying tribute to the service and sacrifice of those who have served and continue to serve our country. The site is also filled with around 30,000 maturing trees and a wealth of wildlife, making it a beautiful and peaceful place to reflect. Each year, the Arboretum attracts around 300,000 visitors, many of whom attend over 200 events held throughout the year.

Diversity and Inclusion

National Memorial Arboretum is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.