Membership Engagement Manager in South East London
Membership Engagement Manager in South East London

Membership Engagement Manager in South East London

Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic team to engage and support members across various regions.
  • Company: Join the leading Armed Forces charity making a real difference in people's lives.
  • Benefits: Enjoy 28 days holiday, flexible working options, and generous pension contributions.
  • Why this job: Be part of a mission-driven culture that values community and connection.
  • Qualifications: Full UK driving licence required; knowledge of Charity Law is a plus.
  • Other info: Remote work with occasional travel; evening and weekend work may be needed.

The predicted salary is between 28800 - 43200 £ per year.

We have an exciting opportunity for a Membership Engagement Manager to join our busy membership team and manage the Republic of Ireland, Devolved Nations, Womens Section and National Branches.
As one of our brilliant Membership Engagement Managers (MEM), in this role you will oversee support, and provide advice and guidance to our members within your areas of: Republic of Ireland, Northern Ireland and Wales, alongside our Womens Section and National Branches. You will manage a fantastic membership engagement team, ensuring that all members feel connected to RBL, have a strong relationship with us, are informed and are motivated to get involved.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to the Head of Membership Engagement and managing a team of Membership Engagement Officers (MEOs) and a Membership Engagement Administrator (MEA), key responsibilities will include:

  • Manage and motivate the regional team and ensure delivery on individual and team objectives; with a focus on the effectiveness of membership formations, membership purpose and the value that RBL membership brings.
  • Oversee the delivery of the Membership Engagement Strategy in your area in order to support membership to deliver the RBL charitable objectives, fulfil its role and purpose and recruit and retain members.
  • Working closely with the Membership Services & Development Team ensure an integrated approach to the development and delivery of the branch offer and future of membership.
  • Build strong relationships with County/District Committees and MC Reps; maintaining a face to face presence within the region, and providing regular communication and meaningful interaction.
  • Have a good understanding and knowledge of Charity Law, RBL policy and procedures as well as the Membership Handbook so timely advice and guidance can be provided to the regional team as well as County Chairs and MC Reps to ensure compliance at all levels.
  • Provide oversight of safeguarding and safeguarding process within membership for the area.

You will be contracted to your home address. You will be expected to work both there and on a mobile basis at other locations across your areas of responsibility including Republic of Ireland, Northern Ireland, Wales and our National Branches.

Some evening and weekend work will be required, including an occasional requirement for some overnight stays.

The successful individual is not permitted to hold a membership officer role in their designated area of work, and must hold a full UK driving licence.

Given the responsibilities associated with the role, it is a requirement that you live within reasonable distance of the designated region of responsibility.

Employee benefits include

  • 28 days paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
  • Generous pension contributions, with Employer contributions ranging from 6% to 14%
  • Range of flexible working options may be available, depending on your role
  • Employee Assistance Programme providing confidential counselling, financial and legal advice
  • Range of courses delivered by learning specialists to support your development goals and objectives
  • Opportunities to volunteer
  • Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Membership Engagement Manager in South East London employer: Royal British Legion

Join the Royal British Legion as a Membership Engagement Manager in South East London, where you will be part of a dedicated team making a real difference in the lives of those who have served. Enjoy a supportive work culture that prioritises employee growth with access to professional development courses, flexible working options, and generous benefits including 28 days of paid holiday and a robust pension scheme. Embrace the opportunity to connect with diverse communities while contributing to a meaningful cause in a role that offers both challenge and reward.
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Contact Detail:

Royal British Legion Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Membership Engagement Manager in South East London

✨Tip Number 1

Familiarise yourself with the Republic of Ireland, Northern Ireland, and Wales' specific needs and challenges regarding membership engagement. Understanding regional differences will help you connect better with members and demonstrate your commitment to their unique situations.

✨Tip Number 2

Network with current or former Membership Engagement Managers to gain insights into the role and its challenges. They can provide valuable advice on how to effectively manage a team and engage with members, which will set you apart during the interview process.

✨Tip Number 3

Showcase your understanding of Charity Law and RBL policies by preparing examples of how you've navigated similar regulations in past roles. This will highlight your readiness to provide guidance and ensure compliance within the membership team.

✨Tip Number 4

Demonstrate your leadership skills by discussing specific instances where you've motivated a team to achieve objectives. Highlighting your ability to inspire and manage a diverse group will resonate well with the hiring team.

We think you need these skills to ace Membership Engagement Manager in South East London

Leadership Skills
Team Management
Membership Engagement Strategies
Relationship Building
Communication Skills
Knowledge of Charity Law
Understanding of RBL Policies and Procedures
Project Management
Motivational Skills
Conflict Resolution
Event Planning
Safeguarding Knowledge
Adaptability
Networking Skills
Analytical Skills

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Membership Engagement Manager position. Tailor your application to highlight how your skills and experiences align with these specific needs.

Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also demonstrates your passion for the role and the organisation. Mention your understanding of charity law and how you can contribute to the RBL's objectives, particularly in engaging members across the Republic of Ireland, Northern Ireland, and Wales.

Highlight Relevant Experience: In your CV, focus on previous roles where you've managed teams or engaged with members in a community or charity setting. Use specific examples to showcase your ability to motivate others and deliver on objectives.

Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.

How to prepare for a job interview at Royal British Legion

✨Understand the Role and Responsibilities

Make sure you thoroughly read the job description and understand the key responsibilities of a Membership Engagement Manager. Be prepared to discuss how your experience aligns with managing a team, engaging with members, and delivering on membership strategies.

✨Showcase Your Knowledge of Charity Law

Since the role requires a good understanding of Charity Law and RBL policies, brush up on these topics before the interview. Be ready to explain how you would ensure compliance and provide guidance to your team and members.

✨Demonstrate Your Relationship-Building Skills

This position involves building strong relationships with various committees and members. Prepare examples from your past experiences where you've successfully engaged stakeholders or built rapport within a community.

✨Be Ready for Scenario-Based Questions

Expect questions that assess your problem-solving skills and ability to handle challenges in membership engagement. Think of scenarios where you had to motivate a team or resolve conflicts, and be ready to share those stories.

Membership Engagement Manager in South East London
Royal British Legion
R
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