At a Glance
- Tasks: Lead operations in care homes, ensuring top-notch care for the Armed Forces Community.
- Company: Join a dedicated team focused on excellence in care and community support.
- Benefits: Enjoy 28 days holiday, private healthcare, and flexible working options.
- Other info: Home-based role with travel to care homes; commitment to diversity and inclusion.
- Why this job: Make a real difference in residents' lives while shaping the future of care services.
- Qualifications: Must be a Registered Nurse with strong leadership and operational experience.
The predicted salary is between 60000 - 80000 £ per year.
Are you passionate about promoting excellence in care and ensuring the highest standards for the Armed Forces Community? We are looking for an experienced operational leader to join our Care Services team as Head of Operations. This role is responsible for the operational leadership of our six care homes and the Galanos House Community Hub, ensuring services are delivered safely, effectively, and to the highest possible standards.
Working closely with Home Managers and frontline teams, you will provide visible leadership, practical support, and robust oversight to drive performance, maintain compliance, and deliver exceptional care for residents. As Head of Operations, you will play a key role in ensuring our homes are well-led, resident-focused, and continuously improving. You will be confident in challenging constructively, resolving operational issues, and supporting teams to achieve excellence in care delivery. Working alongside the Managing Director of Care Homes, you will also contribute to the strategic direction and future development of the service.
Qualifications
- Registered Nurse
- Significant senior operational leadership experience within care home settings
- A strong track record of improving quality, compliance, and operational performance
- Excellent leadership and relationship management skills
- Significant experience of working with CQC regulations and other relevant legislation
- Strong knowledge of regulatory standards and safeguarding responsibilities
This role will be home-based with regular travel to our six care homes and head office when required.
Benefits
- 28 days paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Private Healthcare
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
Inclusion
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Head of Operations (Care Homes) in London employer: Royal British Legion
Join a dedicated team that prioritises excellence in care for the Armed Forces Community, where your leadership will directly impact the quality of life for residents across our six care homes. With a strong commitment to employee development, flexible working options, and a supportive work culture, we offer a rewarding environment that values diversity and inclusion. Enjoy generous benefits including private healthcare, enhanced leave, and opportunities for professional growth as you help shape the future of our care services.
