At a Glance
- Tasks: Support and develop volunteers, ensuring they feel valued and engaged.
- Company: Join Poppyscotland, a leading charity supporting the Armed Forces community.
- Benefits: Enjoy remote work flexibility, generous holiday, and a supportive work culture.
- Other info: Diversity and inclusion are key; all backgrounds are encouraged to apply.
- Why this job: Make a real difference while building relationships and enhancing volunteer experiences.
- Qualifications: Experience in volunteer coordination and a full UK driving licence required.
The predicted salary is between 24600 - 24800 £ per year.
Contract Type: Permanent
Hours: Full time, 35 hours per week
Salary: £33,622 to £36,863 per annum (Inclusive of London Supplement)
This is an opportunity to join our Individual Giving team as a Welcome Officer, supporting the first 12 months of a supporter’s journey with us. This is a single role within the Welcome function, which plays a critical part in how we shape early engagement and set the tone for long term relationships. You’ll help deliver structured, well planned communications that introduce supporters to RBL in a way that feels relevant, timely and consistent across all touchpoints, working within a wider journey‑led approach across fundraising.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Working closely with managers, planning teams, data colleagues and agency partners, you’ll help turn strategy and insight into clear, well executed welcome journeys. This is about more than onboarding communications, it’s about understanding early supporter behaviour, using data and performance insight to refine activity, and ensuring every interaction builds confidence, clarity and connection. You’ll support the planning, briefing and delivery of campaigns, making sure activity is coordinated, properly signed off, and aligned with wider acquisition and growth activity.
This role will suit someone who is organised, comfortable working at pace, and confident managing multiple deadlines and stakeholders. You’ll need to communicate clearly, keep delivery on track, and work within structured processes while still contributing to continuous improvement in how we engage new supporters. Most importantly, you’ll bring a practical, detail‑focused approach, someone who can take planned welcome activity and deliver it effectively, helping to build strong foundations for long term supporter relationship.
Fundraising sits at the heart of The Royal British Legion’s 10‑year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward‑thinking team, helping shape the future of our fundraising and the impact we achieve together.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Fundraising Officer employer: Royal British Legion
The Royal British Legion is an exceptional employer, offering a supportive and compassionate work environment for Night Care Assistants at Mais House in Bexhill-on-Sea. With a strong focus on employee well-being, you will benefit from a generous pension scheme, paid annual leave, and opportunities for personal growth within a dedicated team committed to providing dignified care for veterans. Join us in making a meaningful impact while enjoying a fulfilling career in a location that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Fundraising Officer
✨Tip Number 1
Network with current or former employees of Poppyscotland or the Royal British Legion. They can provide valuable insights into the company culture and the specific expectations for the Fundraising Officer role.
✨Tip Number 2
Familiarise yourself with the latest trends in volunteer management and fundraising strategies. Being knowledgeable about current practices will help you stand out during interviews and discussions.
✨Tip Number 3
Prepare to discuss your experience in volunteer coordination and recruitment in detail. Think of specific examples where you've successfully engaged volunteers or led initiatives that made a difference.
✨Tip Number 4
Show your passion for the Armed Forces community and the mission of Poppyscotland. Demonstrating genuine enthusiasm for their work can make a significant impact on your application.
We think you need these skills to ace Fundraising Officer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and requirements for the Fundraising Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in volunteer coordination, fundraising, or supporter engagement. Use bullet points for clarity and focus on achievements that demonstrate your impact in previous roles.
Write a Strong Cover Letter:Your cover letter should express your passion for the role and the mission of Poppyscotland. Highlight specific examples of your experience that relate to recruiting and supporting volunteers, and explain why you are a good fit for their team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a role that involves communication and engagement.
How to prepare for a job interview at Royal British Legion
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Fundraising Officer. Be prepared to discuss how your skills and experiences align with the role, especially in volunteer coordination and supporter engagement.
✨Show Your Passion for the Cause
Demonstrate your enthusiasm for the mission of Poppyscotland and the Royal British Legion. Share any personal connections or experiences that highlight your commitment to supporting the Armed Forces community.
✨Prepare Examples of Your Work
Think of specific examples from your past experiences that showcase your ability to recruit, train, and retain volunteers. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the team culture, volunteer recognition initiatives, or how success is measured in the role. It shows your genuine interest in the position and the organisation.
