Database Coordinator in South East London

We have an exciting opportunity for an experienced database coordinator to join our fantastic Data & Insights Team here at the Royal British Legion on a 18 months Fixed Term Contract basis.

This role will see you responsible for the day-to-day loading operations and usage of the Poppyscotland Charity CRM Supporter Database as our Poppyscotland Database Coordinator.

Reporting to our Poppyscotland Database Manager, key responsibilities will include:

• Running daily database routines and associated operational processes to; manipulate, clean, maintain, import and export data across Poppyscotlands Supporter Databases
• Ensuring daily synchronisation with external systems that have integration with Poppyscotlands Supporter Databases, producing exception reports as issues are surfaced, initiating fixes as required
• Having a focus on 100% error free, timely and secure management of supporter data
• Being the first point of contact and expert user for Poppyscotland / Royal British Legion colleagues who have data requirements, or whose departments interface with Poppyscotland Supporter Databases

Poppyscotland, as part of the Royal British Legion Group, provides life-changing support to our Armed Forces community which includes those who have served, those still serving, and their families. At times of crisis and need we offer them vital advice, assistance and funding.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You will have demonstrable experience of:

• Experience of CRM systems, specifically Charity CRM (formerly known as ThankQ) – experience in CAREng and/or Raisers Edge may be considered
• Previous database experience, preferably within a large, multi-user environment
• Understanding of database design
• Principles of User Acceptance Testing and scripting
• Windows Based Software
• Reports and report writing

As part of the interview process, there will be a short exercise via ShareScreen on Teams to demonstrate knowledge of how to navigate around Charity CRM (formerly known as ThankQ) and to load files into the CRM platform.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings) to RBLs London office which is located at 199 Borough High Street, London, SE1 1AA.

Employee benefits include

• 28 days paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Generous pension contributions, with Employer contributions ranging from 6% to 14%
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Dates: virtual interviews week commencing 21st July 2025

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.